Job description
At Everbridge, we help the world’s most important organizations respond to critical events — keeping people safe and businesses running. As a fast-growing global provider of SaaS-based critical communication and enterprise safety solutions, we’re looking for a passionate Implementation Specialist who thrives in a dynamic, mission-driven environment. This is remote / home based position that can be based anywhere in Hungary.
Please note that the working hours for this position will align with US working hours, spanning from 15:00 PM to 11:00 PM(CET) Monday to Friday.
As an Implementation Specialist, you’ll be the trusted advisor for new Everbridge clients ensuring a smooth onboarding process and successful product adoption. You’ll act as the primary liaison between our customers and internal teams, using your technical know-how and communication skills to ensure client satisfaction from day one.
What you’ll do:
- Lead the onboarding and implementation process for new clients, ensuring a seamless and professional experience.
- Configure and set up Everbridge’s SaaS solutions tailored to client needs.
- Deliver live product training and guidance to clients, empowering them to use our tools with confidence.
- Collaborate with internal teams to enhance and evolve implementation processes, especially for new products.
- Document all communication and progress in Salesforce (our CRM platform).
- Proactively share best practices with clients and suggest ways to optimize their product usage.
- Understand client use cases and translate business needs into technical solutions.
- Act as the client’s internal advocate, ensuring a smooth handover to Customer Support post-implementation.
- Occasionally provide after-hours support during critical events (e.g., natural disasters).
- Identify opportunities to improve internal processes and contribute to ongoing product and service enhancements.
What you’ll bring:
- Bachelor’s degree or equivalent experience. Bonus points for background in crisis management, healthcare, risk intelligence, public sector, energy, or higher education.
- Strong working knowledge of MS Office (Word, Excel, PowerPoint).
- Experience with web-based application configuration and understanding user requirements is a plus.
- Familiarity with project management principles and coordinating multiple client engagements.
- Ability to understand and explain technical concepts to non-technical audiences.
- Excellent written and verbal communication skills in English.
- A self-starter with strong organizational and time management abilities.
- Passion for client success, with a proactive and flexible approach.
- Experience with Salesforce is a plus.
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Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
·Comprehensive healthcare coverage to ensure your well-being.
·Life & Total Permanent Disability Insurance to protect you and your loved ones.
·Cafeteria plan.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
