Job description
Location: Malaysia (Remote or Kuala Lumpur office)
Type: Full-Time
Reports to: Head of Sales / Country Lead – Singapore
About HitPay
HitPay is a full-stack payments infrastructure platform for growing businesses in APAC. Headquartered in Singapore and regulated by central banks across Southeast Asia, we enable over 20,000 SMBs to accept online and in-person payments through local methods that their customers trust. From real-time payment schemes to e-wallets and credit card terminals, HitPay is transforming how Southeast Asia pays.
Role Overview
We are looking for a highly motivated Inbound Sales Representative to join our growing team. In this role, you will be responsible for managing inbound and self-serve leads from the Singapore market, helping them discover the value of HitPay, guiding them through onboarding, and driving product activation and conversion.
You will be based in Malaysia and work closely with our Singapore and regional teams to ensure that prospective merchants receive timely, helpful, and consultative guidance.
Key Responsibilities
Respond to inbound leads via live chat, email, and demo request forms within SLA.
Guide small and medium-sized businesses through HitPay’s features, pricing, and onboarding process.
Proactively support self-serve signups by identifying and removing friction in early usage.
Work closely with the Singapore market team to surface insights on user pain points, product feedback, and conversion blockers.
Collaborate with the Product and Marketing teams to improve sales enablement materials, onboarding journeys, and automated flows.
Track all activities in the CRM (e.g., HubSpot), ensuring accurate and up-to-date pipeline records.
What We’re Looking For
1–3 years of experience in inbound sales, customer onboarding, or growth roles (B2B SaaS/fintech preferred).
Strong communication and consultative skills, particularly with SMBs.
Familiarity with the Singapore business landscape and common tools used by merchants (e.g., Shopify, WooCommerce, POS systems).
Comfortable working with KPIs such as lead response time, activation rate, and conversion rate.
Bonus: Experience supporting merchants in the payments or commerce space.
Self-starter mindset with the ability to work independently and cross-functionally in a fast-paced environment.
Why Join Us?
Be part of a high-growth fintech backed by leading global investors like Y Combinator, Tiger Global, and Global Founders Capital.
Work with a diverse, remote-first team building payments infrastructure across APAC.
Learn and grow across multiple markets and products that impact thousands of businesses.
Enjoy a flexible work environment and opportunities for regional career growth.
