Incident Manager, DFIR

Job description

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

Position Summary:

We are seeking a skilled and experienced Incident Manager to serve as the client-facing lead during cybersecurity incident response engagements. This role is responsible for managing active incidents, serving as the central point of contact for clients, external legal counsel, and insurance carriers, ensuring the coordinated progression of response activities across multiple internal and external teams. The ideal candidate brings deep experience handling a wide range of cyber incident including ransomware, business email compromise (BEC), advanced persistent threats (APT) and excels in delivering clear guidance, managing complex workstreams, and ensuring incident response efforts are efficient, optimized, completed on time and budget, transparent, and well-documented.

Key Responsibilities:

• Engagement Leadership: Act as the incident manager and primary point of contact during client-facing cybersecurity incidents. Serve as the face of the company to clients, insurers, and legal counsel throughout the lifecycle of each engagement.
• Incident Expertise: Provide strategic guidance across diverse incident types such as ransomware, BEC, APT, cloud, SaaS, and insider-based threats. Support containment, communication, remediation planning, and long-term recovery efforts.
• Initial Scoping: Participate in initial calls with client, external counsel, cyber insurance carriers to gather incident context, determine scope, and help define response needs. Collaborate on the development of tailored Statements of Work (SOWs).
• Workstream Oversight: Effectively capture and communicate the status of concurrent workstreams across internal teams (Digital Forensics & Incident Response, Threat Actor Communications, Recovery & Restoration) and third-party stakeholders. Ensure task ownership, accountability, and forward momentum.
• Status Tracking & Communication: Capture and deliver clear, timely daily status summaries to clients and stakeholders. Communicate technical, operational, risk and road-block updates in a business-relevant and easy to understand format.
• Expectation Management: Set and reinforce clear expectations with all involved parties including clients, legal, and insurers on timelines, deliverables, priorities, and responsibilities throughout the engagement.
• Progression & Execution: Drive the incident forward, ensuring tasks are completed on time by both internal teams and external parties. Identify blockers early and proactively escalate or resolve issues to maintain engagement momentum.
• Reporting & Documentation: Lead development, quality assurance and delivery of status summaries, executive summaries, and final reports. Ensure documentation aligns with legal, regulatory, and insurance expectations and meets the company standards for deliverables.
• Stakeholder Engagement: Interface regularly with cyber insurance carriers, breach coaches, and other third parties to ensure consistent information flow, documentation, and coordination throughout the incident.

Qualifications:

• 7+ years of experience in cybersecurity, with strong incident response and client-facing experience.
• Demonstrated expertise managing incidents involving ransomware, BEC, APT, and other threat actor activity.
• Strong background in coordinating complex engagements with multiple parallel workstreams and diverse stakeholders.
• Excellent communication and interpersonal skills, with the ability to manage high-pressure, high-visibility engagements.
• Proven ability to organize, track, and communicate daily updates and status summaries to technical and non-technical audiences.
• Familiarity with digital forensics methodologies, threat actor TTPs, negotiation dynamics, and recovery strategies.
• Experience working directly with DFIR teams, ransomware negotiators, and restoration specialists.
• Bachelor’s degree in a relevant field; certifications such as CISM, CISSP, GCFA, GCIH, or similar are a plus.

Work Environment & Travel

• Occasional travel may be required (up to 20%) in support of client engagements, critical incidents, or GuidePoint Security related activities/events.
• Role will require availability during evenings/weekends during high-priority incidents and participation in an on-call rotation.

Key Attributes for Success:

• Confident and composed under pressure, with a structured and proactive approach to problem-solving.
• Detail-oriented with strong organizational and time-management skills.
• Business-aware communicator who can tailor messaging to diverse audiences.
• Driven to deliver exceptional client experiences while continuously improving internal processes and outcomes.

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don’t miss updates on your application.

Why GuidePoint? GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option