Job description
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role- We are seeking an analytical and collaborative Insurance Risk & Actuarial Manager to join our Risk & Compliance team. This role is essential for managing Instacart’s insurance program, overseeing actuarial reserves, and driving claims analytics. You will work closely with actuaries, Finance, Accounting, Operations, and Legal teams to ensure accurate IBNR analysis, robust SOX controls, and effective risk transfer strategies. This position leverages data-driven insights to identify trends, evaluate performance, and drive improvements in claims outcomes. Additionally, you will play a key role in annual insurance renewals, assess captive formation opportunities, and shape innovative risk transfer solutions tailored to the gig economy.
About the Team- The Risk & Compliance team at Instacart is committed to ensuring the safety and protection of our gig economy ecosystem. We collaborate cross-functionally to identify and mitigate risks, create efficient processes, and implement best practices for corporate insurance, claims management, and compliance. By addressing complex challenges in a tech-driven business environment, our team ensures that Instacart continues to grow in a controlled and sustainable manner.
About the Job
Actuarial Oversight
- Coordinate and oversee IBNR analyses with external actuaries, ensuring methodologies align with company data and business practices.
- Partner with Finance, Accounting, and Legal to reconcile actuarial findings with business risk profiles, claims development, and material changes to the business.
- Own and maintain SOX controls related to actuarial reserves, including documentation, testing, and process improvements.
- Review and validate actuarial reports to ensure consistency with claims experience and industry benchmarks.
Insurance Program Management
- Lead the preparation of annual insurance renewal submissions, compiling exposure data, claims metrics, and actuarial findings, and provide day-to-day administration of our corporate insurance program
- Act as the primary liaison with insurance carriers, brokers, TPAs, and actuaries, ensuring alignment on claims development, reserve adequacy, and program structure.
- Support the placement and design of insurance programs (alternative risk transfer, auto, liability, workers’ comp, occupational accident, etc.) to address emerging risks in a gig marketplace.
- Evaluate captive formation and alternative risk financing structures, including feasibility studies, regulatory considerations, and financial modeling.
Claims Metrics & Risk Insights
- Develop and maintain claims reporting and dashboards to highlight frequency, severity, and loss development trends.
- Collaborate with operational and safety teams to identify opportunities for cost reduction and claims process improvement.
- Provide regular updates to senior leadership on program performance, key risk indicators, and considerations for captive utilization.
About You
Minimum Qualifications
- Bachelor’s degree in Risk Management, Finance, Accounting, Economics, or a related field (advanced degrees or actuarial credentials preferred).
- 5+ years of experience in corporate risk management, claims analytics, or actuarial oversight.
- Proven ability to analyze large, complex data sets and derive actionable insights.
- Exceptional attention to detail, with strong analytical and organizational skills.
- Ability to manage competing priorities and deliver results under tight deadlines.
Preferred Qualifications
- Strong understanding of actuarial reserving principles, with experience managing actuarial partners and interpreting analyses.
- Experience with captive insurance structures, feasibility studies, or alternative risk financing strategies.
- Knowledge or experience working in the gig economy, marketplaces, or technology-driven business environments.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$168,000—$187,000 USD
WA
$162,000—$180,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$155,000—$172,000 USD
All other states
$140,000—$155,000 USD
