Job description
IT Security Analyst
Location: Remote (designated states)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN,
KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.
Here at Raintree we are a remote first technology company, so naturally our people use a lot of technology. With technology playing a crucial role, that’s where you come in. Your position is to provide day-to-day efficient and effective resolution to our users as a member of the IT team.
We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do, whether supporting IT infrastructure, IT Applications, or developing new technology in-house.
You must be able to manage large projects with minimal guidance that affect multiple regions. You will need to resolve customer issues in times of crisis, remain focused under pressure and get them working again.
Being punctual, reliable and consistent is key to Raintree’s success. To function at a high level, you are expected to be reliable and adhere to your work schedule as designated by your leader. Lastly, be passionate about providing quality customer service and contributing to team success.
Duties and Responsibilities
As Raintree’s IT Security Analyst, you are responsible for monitoring the company’s systems for signs of intrusion and coordinating with the IT Security team on incident investigation, containment, and remediation.
You will provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Primarily serve as our escalation point of contact for our Security Team.
The Security Analyst will also provide guidance on security best practices and compliance with regulatory frameworks.
Perform operational reviews of IT security systems and monitor key consoles for alerts
Initiate and participate in the investigation of alleged security breaches, determining root cause and impact
Respond to questions and suspected incidents through Raintree’s ticketing system.
Review current IT security trends to make recommendations for Raintree’s security strategy
Monitor public and private channels for adversary trends or vulnerabilities and adjust IT security systems accordingly.
Assist our Security Engineers in managing and configuring IT Security systems and controls
Ensure all security incidents and near misses are reported per Raintree’s Security Incident Response Plan
Act as advocates in support of Security Awareness and promote good security practices among end-users
Creating and verifying security plans with third-party vendors
Diligence in documenting activities and actions taken during incidents
Promote innovation and continual process improvement.
This role is based on the employee’s location. Must be willing to travel.
Position Proficiencies and Requirements
- This position requires excellent communication and problem-solving skills
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Basic understanding of computer security concepts including Identity & Access Management, Network Security, Application Security, and Incident Management.
- Demonstrated knowledge of information technology industry trends and emerging technologies.
- Strong written and verbal communication skills with a customer-oriented approach.
- Familiarity with IT Security frameworks and relevant regulatory obligations (GDPR, SOX, NIST, ISO, HIPAA).
- Familiarity with vulnerability management and mitigation concepts.
- Knowledge of Enterprise antimalware/Endpoint Detection & Response (EDR) platforms
- Self-starter with initiative and solutions-focused mindset
- Awareness of challenges in working with geographically dispersed teams and willingness to cooperate with others
- The position is targeted at new college graduates or candidates with up to 4 years of experience in relevant fields.
- Thought Process:
- Able to understand technical concepts and can develop ways to help others learn.
- Ability to solve complex problems with innovative solutions.
- Ability to manage multiple priorities.
- Ability to quickly and proactively gain an understanding of the client’s business problems and deliver solutions and recommendations to solve.
- Interpersonal:
- Excellent customer service, technical, organizational, and communication skills in person, through tickets and on the phone; effective listening and team orientation.
- Able to persuade, influence and negotiate with staff and vendors in critical situations.
- Able to motivate others and work cooperatively in a group to achieve common goals.
- This remote position requires a HIPAA compliant work environment. Your work environment must be accessible to a consistent and adequate internet connection per Raintree’s guidelines. A controlled and dedicated work space will be necessary to be successful
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40 lbs without issue and move it from under a desk to a cart and vice versa
- Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
Competencies to Drive Success
- Proactive: Ability to conduct research into a wide range of computing and application issues as required.
- Team Player: able to work in a collaborative environment and liaise with stakeholders at all levels
- Analytical: able to think critically about business problems, asks questions and listens to deeply understand challenges and deliver optimal solutions
- Organization and Planning: plans, organizes and prioritizes projects in an efficient, productive manner, with limited supervision if necessary and maintains a high attention to detail
- Persistent: demonstrates tenacity and willingness to go the distance to get something done
- Adaptable: adjusts quickly to changing priorities and conditions, anticipates and copes effectively with the complexity of change.
Our Perks
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
About Raintree Systems
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings.
Our Core Values
We put our Clients First- We are Open and Honest- We are Disciplined, Yet Flexible
We love to Solve Problems- We are Committed to Greatness- We are a High Performance Team
Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
