Job description
Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role
As our Senior IT Support Engineer, your key responsibilities will include:
- Delivering 1st and 2nd line IT support for regional office users across endpoints, SaaS platforms, collaboration tools, and local infrastructure.
- Acting as the local IT representative, managing walk-ups, deskside support, onboarding/offboarding, office technology, and vendor coordination (e.g., ISPs, AV, facilities).
- Triaging, prioritising, and resolving tickets via JSM/Jira, Slack, phone, email, and face-to-face, with accurate categorisation, documentation, and escalation of complex 3rd line issues.
- Administering and maintaining standard operating environments (SOE) including Intune/Jamf policies, OS deployments, software packaging, and change/release management.
- Monitoring endpoint and infrastructure performance using dashboards/alerts, escalating issues, and recommending improvements.
- Developing and maintaining knowledge articles and user guidance to improve first-contact resolution.
- Implementing process improvements and automation (e.g., PowerShell, Bash) to reduce manual effort.
- Supporting local infrastructure projects and global initiatives, acting as the onsite lead for deployments, relocations, or upgrades.
- Championing IT security best practices in daily support.
- Mentoring IT Support Engineers and ensuring adherence to global standards and processes.
About You
You should have experience working in an EUC administration and support role within a distributed/global environment. Ideally, you bring:
- Proficiency in ticketing systems (JSM/Jira), endpoint & device support (Windows, macOS, mobile), and OS/software support (Microsoft 365, Ubuntu, Zoom, antivirus, SaaS apps).
- Strong knowledge of network fundamentals (Wi-Fi, VPN, DNS, DHCP, LAN/WAN) and troubleshooting.
- Experience with MDM tools (Intune, Jamf), identity management (Azure AD, SSO, MFA), and security principles (RBAC, antivirus, firewall).
- Familiarity with monitoring tools, scripting/automation (PowerShell, Bash), AV/conferencing support, and SaaS administration (M365).
- Vendor coordination experience (ISPs, telco, facilities, hardware lifecycle).
- Strong communication and stakeholder engagement skills.
- A proactive, service-oriented mindset with a focus on continuous improvement.
- Ability to work independently while aligning with global IT standards.
- Comfort mentoring junior colleagues and working across time zones and cultures.
Qualifications & Experience:
- Certifications in Windows, Microsoft Endpoint/Intune, or equivalent MDM tools are highly regarded.
- Exposure to ITIL-aligned processes (incident, request, change, and problem management).
- Ability to manage projects and deployments in collaboration with global teams.
- Proficiency in English is required.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit https://pepperstonecareers.com
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
