Job description
Before we get started:
Here at Ingenio, we’d love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.
Who we are:
Ingenio is a global media and technology company developing products that provide guidance on love, relationships, career, and overall life. We are passionate about connecting people with the world’s best advisors and content to empower everyone to live happier lives.
Ingenio offers the world’s largest portfolio of over 20 marketplace and media brands in the spiritual and emotional wellness space, led by flagship brands such as Keen and Horoscope.com in the US, Questico in Germany, Purple Garden in Israel and Ukraine, The Circle in the UK, and Kang in France.
How you’ll be impactful:
You will be working closely with our US and EU based User Support team to provide technical support to our employees/contractors located in Israel and abroad.
What you’ll be doing:
- Procure and maintain equipment for our end users in Israel, Ukraine, India
- Management of various productivity applications such as Google Workspace, Slack, etc
- Assist with onboarding and offboarding procedures with our local and international offices
- Work from a ticket queue, providing service and support within targeted SLA.
- Respond to escalated tickets, provide in-office and remote support
What you’ll need to be successful:
- 5+ years in the technical support field, support desk, IT industry
- Deep knowledge of MacOS and Windows OS. Basic scripting, PowerShell, etc are a plus
- Required knowledge of remote management and imaging of PCs and Macs (JAMF, Intune, AAD, WVD)
- Experience maintaining a core suite of corporate productivity applications (Google Workspace, Office365, Okta SSO, Atlassian, Slack, etc)
- Experience with hardware (PC and Mac) procurement and purchasing
- Experience maintaining hardware inventory
- Basic office IT management. Helping with wifi, TVs, printers, etc
- Proficient in English, both written and spoken, with the ability to communicate complex ideas clearly.
- Ability to work independently and within a team environment
- Process creation and documentation experience
Perks & Benefits:
- Friendly, talented, collaborative, and entrepreneurial team
- Competitive and comprehensive benefits and perks
- Work in the international company
- Generous holiday and PTO policies
- Technology stipends
- Training and development opportunities and allowance
- Fun and inclusive digital, and in-person events
- Employee groups - DEI committee, fun committee, wellness group and more
- Hybrid working model - work from home up to 3 days/week, our office is located in Petakh Tikva
Why Ingenio:
Our growing team of over 400 employees is powered by our diverse perspectives and company core values:
- We are humble. We believe the best result is achieved by leveraging others’ perspectives
- We think like owners. We make decisions that optimize for the greater good of the organization
- We challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations
Ingenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
