Job description
We are seeking a proactive and detail-oriented E-commerce Administrative Support Specialist to join our growing online retail team. This role is ideal for someone with strong spreadsheet skills, experience with e-commerce platforms, and the ability to manage multiple tasks independently. You will play a key role in inventory management, customer support, administrative processes, and social media engagement, ensuring smooth day-to-day operations across our sales channels.
Responsibilities
1. Inventory Management (35%)
- Process daily inventory updates from 20–30 suppliers.
- Manipulate and standardize supplier spreadsheets.
- Upload inventory quantities to Shopify.
- Maintain accurate product listings across multiple sales channels.
2. Customer Support (20%)
- Respond to customer inquiries via email and chat within 45 minutes.
- Track order statuses and provide timely updates.
- Escalate complex issues to the business owner.
3. Administrative Tasks (25%)
- Reconcile transactions in Xero accounting software.
- Manage product uploads and maintain product catalogs.
- Organize and maintain product information across platforms.
4. Social Media Management (20%)
- Plan, create, and schedule engaging content (images, videos, stories, reels, carousels).
- Monitor comments, messages, and mentions daily; respond promptly.
- Research trends, hashtags, and competitor activity to optimize growth.
Must Have
- Proficient in Microsoft Excel and Google Sheets.
- Strong data manipulation and spreadsheet management skills.
- Experience with Shopify platform.
- Excellent written communication skills in English.
- Basic understanding of e-commerce inventory management.
- Intermediate computer and internet skills.
- Ability to work independently with minimal supervision.
Nice to Have
Previous e-commerce or drop shipping experience.
Knowledge of inventory management software.
Experience with customer support platforms.
Familiarity with multi-channel selling (Amazon, Cogan, My Deals).
Basic accounting software knowledge (Xero preferred).
Flexible working hours.
Remote position with performance-based evaluation.
Potential for role expansion based on business growth.
