Job description
**MUST RESIDE IN THE ATLANTA, GA AREA** Work at Home Opportunity
IT Systems Administrator - Full-time
BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Accounting Specialists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily.
Who is BELAY? Click here and enjoy!
Below are the position requirements.
Job purpose
This role supports technology systems across all BELAY entities, with a focus on ongoing integration, optimization, and user support. BELAY is a fully SaaS-based organization. Strong knowledge of cloud tools, user access management, and remote device support is essential. Core responsibilities include implementation, onboarding, training, troubleshooting, and technical support.
Duties and responsibilities
As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision and core values daily, fostering a collaborative and positive team environment.
IT Administration
- Serve as the first line of support for all internal team members and new employees, including onboarding, offboarding, and crossboarding processes
- Manage onboarding setup by creating user accounts, provisioning access, enrolling devices in Apple Business Manager and Mosyle MDM, and conducting IT training
- Oversee the offboarding and role-change process to ensure proper removal or transition of access, including updates to hardware asset tracking
- Respond to internal support requests via the Ticketing System, resolving issues directly or escalating to external vendors when necessary
- Support end users on both Mac (majority) and PC devices, including troubleshooting system and application issues remotely
- Manage and maintain BELAY’s device lifecycle process: ordering, tracking, updating, maintaining, and retiring hardware using a custom Salesforce object and MDM
- Maintain security hygiene across both Mac and PC devices by identifying system vulnerabilities, supporting OS and software updates, and ensuring compliance with internal protocols
- Assist with the testing and implementation of new technologies, tools, or integrations across BELAY entities
- Document technical processes, workflows, and user-facing instructions
- Conduct periodic internal audits to identify inefficiencies and recommend improvements in systems and support workflows
- Partner with the Director of Technology Operations on key initiatives and system integrations that support BELAY’s operational goals
Qualifications
This role requires a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team. Our ideal corporate team member is flexible, creative, well-organized and ready to roll up their sleeves to get the job done!
BA/BS degree or equivalent, relevant work experience
REQUIRED: Mac expertise, including remote support, system setup, and application troubleshooting
REQUIRED: Experience supporting applications like Zoom, Slack, and other cloud-based collaboration tools
PREFERRED: Experience supporting both Google Workspace (G Suite) and Microsoft 365 environments, as well as familiarity with MDM tools such as Mosyle and Apple Business Manager
Previous experience using Salesforce or a similar ticketing system is strongly preferred
High level of discretion when handling sensitive or confidential information
Ability to work independently and prioritize multiple tasks in a fast-paced environment
Strong documentation habits and a process improvement mindset
A team-first approach, willing to step in where needed to support the broader Technology Operations function
Working conditions
BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time, exempt W-2 employee, you’ll join a vibrant, award-winning company culture where you’re a valued, engaged team player in a thriving organization.
Physical requirements
This position does not have any physical requirements at this time.
Salary Range
$60,000-$62,000
DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.
