Job description
We are seeking a results-oriented Junior Product Manager to join our client´s growing product team. This role is essential to ensure the quality and smooth delivery of product features and bug fixes, while providing critical support in understanding and addressing customer issues. The Junior Product Manager will collaborate closely with Product Design, Data/Analysis, and Engineering teams, contributing directly to the health and performance of our client´s platform.
Key Responsibilities:
- Become a subject matter expert on the product’s features and functionality.
- Own and execute User Acceptance Testing (UAT) for all features and bug fixes within the release cycle to ensure a high-quality user experience.
- Investigate and triage escalated customer support issues, working with data teams to identify root causes.
- Proactively analyze customer support data to uncover potential bugs and areas for product improvement.
- Define detailed specifications for backend-heavy features to ensure clear requirements for engineering.
- (Optional) Support the engineering team in tracking and managing the release cycle to optimize developer bandwidth.
- (Optional) Provide tier 2 customer support for complex inquiries beyond standard FAQs.
Requirements
2–3 years of experience in product management or program management.
Proficiency with Jira for project and issue tracking.
Comfortable working with product analytics tools to inform decisions (experience with PostHog or similar is a plus).
Strong attention to detail and commitment to quality.
Excellent communication and problem-solving skills.
Technical background or familiarity with APIs, databases, or software development concepts is desirable.
Experience working in fast-paced, dynamic startup environments is a bonus.
Based in LATAM.
Fluent English (written and spoken).
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
