Job description
We seek a strategic and commercially driven Client Success Manager (CSM) to own and grow our valuable client relationships. You will act as a trusted partner responsible for understanding your clients’ business goals and ensuring they succeed with Zipdev. This role is focused on driving client retention, identifying expansion opportunities, and maximizing the lifetime value of your accounts.
Responsibilities
- Own and manage a dedicated portfolio of client accounts with a focus on retention and growth.
- Proactively identify and execute on expansion opportunities.
- Serve as a strategic partner to your clients, conducting regular business reviews (QBRs), providing value and uncovering future needs.
- Build and maintain strong, trusted relationships with key client stakeholders, from hiring managers to executives.
- Collaborate with internal Recruiting and Talent Success teams to ensure a high-quality delivery experience.
- Manage all commercial conversations, including contract renewals and negotiations for new services.
- Ensure timely and effective resolution of client inquiries, requests, and concerns.
What You Bring:
5+ years of experience in a Client Success or Account Management role with direct ownership of revenue targets (NRR, upsell quotas).
Fluent spoken and written English (C1/C2) is required.
Experience in a B2B service, agency, or staffing company is strongly preferred.
A consultative and strategic mindset; you can understand a client’s business problems and position effective solutions.
Polished and articulate communication skills, with experience leading strategic conversations with senior-level clients.
Ability to use data to build a business case and present performance metrics in client reviews.
Capable of building rapport and relationships with clients in a remote environment.
A track record of working effectively with internal teams to deliver a great client experience.
Remote Work Experience.
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
