Job description
ABOUT THE ROLE
The Jr. Renewal Account Manager will manage customer renewals by coordinating with Sales management, Customer Success, Finance and Legal. This role will establish strong customer relationships, help drive customer satisfaction, and document and close annual renewals. You will also manage order creation in NetSuite and ensure bookings are accurately entered before they pass to Finance.
SPECIFIC RESPONSIBILITIES
Engage with customers and partners to renew subscription and support revenues
Lead renewal contract negotiations and achieve on-time contract booking
Understand and apply Accela sales processes and policies
Learn to build quotes and update customer data in Salesforce
Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
Contribute to forecast and drive deals to close in committed timeframe
Collaborate with Sales and Customer Success to drive customer satisfaction
Meet or exceed renewal quotas
Train to book orders in NetSuite in a timely manner
REQUIRED QUALIFICATIONS
2+ years of experience in renewals account management preferably in high-tech industry.
Bachelor’s Degree in Business Administration, Finance or related field
Solid understanding of sales processes and methodologies
Strong organizational skills with ability to manage multiple projects
Excellent analytical skills with strong attention to detail
Excellent written and verbal communication skills
Experience working in an entrepreneurial, fast-changing environment that requires strategic thinking, resourcefulness, results-oriented decision making and commitment to excellence
Demonstrated experience with collaboration between Sales, Customer Success, Finance and Legal to help drive customer renewals to closure.
Must be familiar with Salesforce.com, CPQ tools, NetSuite, MS Excel, and MS PowerPoint
ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.
COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $65,000 - $75,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions.
Accela’s U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.
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