Lead Infrastructure Specialist - Cloud Operations

Job description

Lead Infrastructure Specialist – Cloud Operations

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Lead Infrastructure Specialist to join our dynamic team. As a Lead Infrastructure Specialist, you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step towards an exciting new career with CellCarta!

Summary

The Lead Infrastructure Specialist is responsible for providing level ²⁄₃ technical support for cloud solutions.

Responsibilities

More specifically, you will participate in the following:

• Receive service desk tickets from end users and provides level ²⁄₃ technical support related to Cloud environments;
• Receive escalations from technical support;
• Manages cloud environments, including but not limited to cloud networking (VPCs), cloud servers, identity and access management, container hosting, storage, and compute environments;
• Coordinate regular maintenance to ensure cloud environments are properly updated and secured;
• Debugs issues with cloud hosted environments and applies corrective actions;
• Compile/implement system design for cloud systems, including deployment via scripting and console mechanisms;
• Provide recommendations to the IT Manager based on problems or requests reported to IT Support;
• Work with vendors or other technical resources to troubleshoot Support issues;
• Plan and manage the installation, configuration, and upgrade of company software applications hosted on or interacting with cloud solutions;
• Maintain contact with Employees until issues have been resolved;
• Provide technical assistance and training to users;
• Creation of SOP’s and change management documentation for new IT systems;
• Install and configure operating systems when necessary;
• Develop systems and tools for deployment and asset management;
• Updates the inventory of systems and assets of the company;
• Performs system monitoring, including log review;
• Resolve network/telecommunications related issues with remote users;
• Troubleshooting and maintaining systems such as Sharepoint, Teams, or other applications;
• Creation of scripts (Terraform, Powershell, etc);
• Complies with company SOPs and identifies noncompliant systems or processes.

Education

• Degree in a computer-related or other STEM (Science, Technology, Engineering, Math) field.

Main Requirements

• More than 6 years in IT;
• Proven experience in administering AWS environments, including deployment, troubleshooting, maintenance, and cost optimization, as well as AWS identity management knowledge - required;
• Strong knowledge of cloud networking / VPCs;
• Experience with Linux environments required. Linux deployment and administration knowledge preferred;
• Experience with deployment using CI/CD techniques, as well as use of Terraform scripting strongly preferred;
• Experience with CloudFormation, Kubernetes, and DevOps tools preferred;
• Experience monitoring with tools such as CloudWatch preferred;
• Experience with Microsoft Azure a plus;
• Excellent customer service skills;
• Excellent communication skills;
• Individual must be independent, resourceful, good aptitude for problem solving.

Working Conditions

• This is a remote role open to candidates located in Eastern or Atlantic Time Zones within Canada.

Benefits

We offer a wide range of benefits including:

• Competitive Wages
• Vacation and Personal Days
• Comprehensive Group Insurance Plans
• RRSP Contribution with Employer Matching
• Employee Annual Incentive Plan (EAIP)
• Dialogue Telemedicine Service and Employee Assistance Program (EAP)
• OPUS & Cie Contribution
• Parking Reimbursement
• Referral Program
• Career Advancement Opportunities

About CellCarta

CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world!

Join us as we make an impact on patient therapy!

The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, “CellCarta”). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.

CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact [email protected].