Job description
About Us
360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results.
We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation.
We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.
Role Overview We are looking for a Workforce Operations Specialist with a strong operational and systems mindset to drive scalable processes across our globally distributed team. In this role, you will design, improve, and lead cross-functional operational workflows that support our workforce infrastructure (e.g., tooling, documentation, process compliance, onboarding/offboarding, contractor coordination, etc.). What you do need is a proven track record of operational leadership, project management, and working independently in distributed teams.
Key responsibilities:
- Own and improve workforce-related operational processes (onboarding, offboarding, access management, contractor lifecycle, documentation, etc.).
- Maintain and optimize workflows using systems like Workable, GDrive, Confluence, Zapier, etc.
- Ensure compliance, structure, and clarity in how people-related processes run.
- Led cross-team coordination between Operations, Finance, Legal, and Engineering.
- Identify inefficiencies, propose solutions, and implement automation or standardization.
- Support audits, contractor agreements, and system integrations.
Key Requirements:
- 2+ years in operations in a tech company
- Proficiency in processes and automation
- Attention to detail
- Problem-solving mindset
- Fluency in English, additional languages are a plus.
Your profile - preferred/optional qualifications:
Leadership experience (e.g., managing small ops teams or initiatives).
Familiarity with tools like Workable and Google Workspace.
Experience in scaling operational processes for distributed or global teams.
Exposure to compliance, vendor management, or workforce-related tech stacks.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Highly organized with strong attention to detail.
About you:
We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements.
We encourage you to think critically, solve problems creatively and choose to do what makes sense, always asking yourself what impact and value your actions and decisions have for the team and the company.
What matters to us is your independence and passionate commitment to software exploration. It’s crucial that you possess the ability to manage yourself in a fully remote and global company and understand your own capabilities to work in an asynchronous way and at your optimal pace.
What you get:
Here’s an opportunity to shape a whole new industry in Conversational Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped global company.
- An innovative environment where you will work with some of the brightest tech people on the planet
- Daily opportunities to evolve and grow
- Flexibility to choose your location and work from anywhere around the world (remote-only!)
- A competitive salary package
