Job description
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Ollie is looking for a Lead Product Manager, Core Platform & Fulfillment to co-lead and drive Ollie’s fulfillment systems strategy, core platform API requirements, and integrations related to member facing subscription management, CX tooling, Transit Management and more. This technical product leader will leverage their passion for data-driven experiences, coupled with a deep understanding of enterprise fulfillment systems, to shape the next chapter of evolution in our platform.
This is a remote role based in the Northeast U.S., with monthly in-person co-working sessions. The position collaborates across the organization and reports to the Group Product Manager.
What You’ll Do:
- Contribute to Fulfillment Systems Strategy - You will be a key partner in forming and executing our strategy for our enterprise systems to best support our Fulfillment team’s needs as we scale
- Set Core Platform Squad Direction - Based on the scaling needs of the business, you will define the Core Platform squad roadmap and identify tools to support our consumer subscription business and eCommerce platform
- Oversee key 3rd party integrations, data privacy, and cyber security roadmap - working with Core Platform Squad, you will lead requirements for our API development, own our key technical partnerships, Data Privacy practice, and security partners to ensure robust, safe business for Ollie
- Execute the Platform Product Strategy - working with the GPM, and co-leading the Core Platform Squad, you’ll focus on materially improving the operations to scale Ollie. Specifically, you will oversee the successful introduction of upgrades and transitions to core internal platforms - including but not limited to CX, Warehouse Management, ERP, and Transit Management
- Empower the CX & Operations team - working with Ollie’s internal stakeholders, you will help define their technology requirements and assist with vendor selection. You will be a key member of the cross functional leadership team (xFT)
Who You Are:
- You have 6+ years of working experience in eCommerce, including API development and fulfillment system integrations, and consumer subscription services. Experience at a venture-backed startup during hyper-growth is a plus
- You have experience managing complex migrations, ideally including WMS Platforms, TMS Platforms, and OMS Platforms
- Experience using any of the following would be advantageous - Segment, Gladly, Korber, Netsuite
- You have experience building platform tools in a contemporary eCommerce setting (headless platform; heavy utilization of the partner landscape)
- You have experience working directly with engineers as part of an agile team including participating in scrum ceremonies
- You have experience with data orchestration and enterprise segmentation techniques across action systems and reporting systems
- You are collaborative with the ability to manage a diverse stakeholder group
- You believe in Ollie’s mission and empathize with the needs of dogs and their parents
What You’ll Get:
- Competitive salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you’re encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
What We Value:
Keeping Dogs At The Heart
Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.
Being Courageous And Kind
We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.
Setting New Standards
We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.
Making Ollie The Best Chapter
We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.
If you’d like to stand out, tell us in your cover letter why you’re interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
