Job description
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you’ll fit right in
About the Role:
At Aircall, we’re looking for a Lead Product Marketing Manager to join our growing team of talented, customer-centric, collaborative PMMs. In this role, you will be a key member of a global, cross-functional team based across the US and Europe. Your focus will be on Aircall’s core platform and portfolio marketing strategy. This is a unique opportunity to collaborate cross-functionally with Product, Customer Success, Marketing, Enablement, and Go-To-Market to drive a measurable impact on Aircall’s growth.
You will be an Individual Contributor, but act as a Leader within the team and across other functions through your expertise and drive to “get (the right) stuff done.”.
If you’re a person who loves the challenge of a fast-paced, dynamic work environment, enjoys solving meaningful problems, and wants to feel like part of a team — then you just might be the person we’re looking for.
This role reports to the Director of Product and Customer Marketing and is a hybrid role working in Aircall’s downtown Bellevue office Monday - Wednesday.
Key Responsibilities:
- Become an expert in our product, our market, our competitors, and especially our global customers and buyers.
- Craft and articulate our unified, differentiated value proposition across a portfolio of Aircall solutions with an impactful core messaging and positioning framework and supporting bill of materials that drive pipeline and revenue growth.
- Get familiar with how our product is used by different customer segments, and use this information to inform go-to-market strategies, global marketing campaigns, and other initiatives
- Manage competitive intelligence for Aircall’s Tier 1 competitors, and orchestrate compete programs in collaboration with the broader PMM team + cross-functional partners
- Make sure our go-to-market teams, like Sales and Customer Success, have the resources they need to support expansion and upselling efforts Help shape the product roadmap planning by understanding market needs, win/loss reasons, and helping prioritize initiatives and enhancements that will impact acquisition, expansion and retention
- Bring creative problem-solving approaches to the team to help Aircall achieve ambitious revenue goals in 2025 and beyond.
Qualifications:
- Experience & Skills
- Outstanding English written, verbal and presentation skills - you can easily “make it make sense” for an audience of internal colleagues, buyers, and the market at large.
- A minimum of 6 years of relevant experience in tech Product or Product Marketing - experience at a B2B SaaS organization.
- Bonus points if you’ve focused on the SMB segment in the past!
- An ownership mindset focused not just on content output, but on proactive communication, building effective go-to-market strategies and taking the initiative to drive real revenue outcomes.
- Proven project management skills, especially in dynamic startup or scaleup environments
- A clear ability to work cross-functionally to achieve business goals–particularly with Product, Go-to-Market, Marketing, and Enablement teams.
- A data-centric mindset and ability to set measurable objectivesA versatile player who’s just as comfortable crafting impactful product value stories as they are analyzing competitive research or building product demos.
- An excellent storyteller who understands how to tailor a message to meet an audience’s needs
- A globally-minded person who enjoys working with a diverse group of international colleagues
Characteristics:
- Empathetic and customer-first mindset; you genuinely care about communicating value for our customers and prospects.
- Strategic thinker who can both build and execute hands-on in a fast-paced environment.
- Collaborative and highly organized with strong project management skills.
- Creative problem solver who thrives on turning ideas into actionable plans.
$160,000 - $180,000 a year
This base range is not including a 10 percent annual bonus, equity, and other benefits. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, internet, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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