Job description
Zigzag is looking for a Programmatic Manager/Ad Ops Manager to join our team!
*This role is hiring for several headcounts. Candidate must be willing to work on different time zones: LATAM, MENA, SEA, AU,
*Remote work
We are seeking an experienced and proactive Programmatic Manager/Technical Account (TAM) to support our growing portfolio of business partners. As a Programmatic Manager/TAM, you will serve as a technical expert, problem solver, and trusted partner, ensuring that clients unlock the full value of our behavioural intelligence and media activation capabilities.
About our Client:
Our client is a global leader in behavioural pattern intelligence. Using their proprietary cognitive AI, we process vast volumes of real-world digital behaviours to generate actionable insights across finance, healthcare, government, and advertising. Their flagship/platform transforms how brands understand, engage, and activate audiences — in real time, without cookies, declared data, or outdated panels.
Their mission is to harness the power of Cognitive AI to decode and map human behaviour on the Open Web & walled gardens, transforming billions of unstructured signals into actionable audience intelligence.
Key Responsibilities
- Act as the technical point of contact for agency and brand clients using our platform for insight, audience planning, and activation.
- Support campaign execution across platforms like DV360, The Trade Desk, and major SSPs, including OpenX, PubMatic, Index Exchange, etc.
- Set up and manage PMP deals, troubleshoot deal delivery issues, and ensure campaign pipelines run smoothly.
- Resolve tagging, pixel, and ad serving issues with a strong grasp of tracking technologies and third-party measurement.
- Collaborate with product and engineering teams to surface client feedback and advocate for roadmap improvements.
- Conduct technical onboarding and provide training to client teams to ensure platform adoption and success.
- Maintain technical documentation and operational SOPs for client integrations and platform usage.
- Provide ongoing post-launch support to troubleshoot trading, measurement, or reporting-related issues.
Requirements:
- 3+ years of hands-on experience in programmatic trading, ad operations, or technical account management.
- In-depth knowledge of demand-side platforms (especially DV360 and The Trade Desk) and supply-side platforms (OpenX, PubMatic, Index Exchange, etc.).
- Strong understanding of programmatic infrastructure, deal types (PMP, PG, Open Exchange), pixels, tags, and campaign performance metrics.
- Experience with tag managers, tracking scripts, VAST tags, and troubleshooting delivery issues across various environments.
- Ability to interpret data and resolve campaign delivery and platform performance issues quickly and effectively.
- Exceptional communication skills with the ability to translate technical solutions to nontechnical stakeholders.
You’re a Great Fit If You:
- Take ownership and initiative — you don’t wait for problems to be assigned, you go find them and fix them.
- Get energy from solving technical puzzles and take pride in delivering support that delights clients.
- You are naturally curious, always learning, and eager to stay ahead of programmatic trends and platform changes.
- Pay attention to detail and can spot and anticipate delivery issues before they snowball.
- Thrive in a fast-paced, startup environment and are comfortable wearing multiple hats.
Why Join Us?
- Work at the intersection of AI, behavioural intelligence, and cutting-edge programmatic technology
- Collaborate with global clients and some of the most forward-thinking minds in the ad tech industry
- Be part of a platform that’s redefining how data, planning, and activation come together in a single stack
