Level 1 IT Support

at Professional Recruiters
  • Remote - United States

Remote

Customer Service

Entry Level

Summary

Join our dynamic corporate team in the Greater Ventura area as we seek two motivated individuals with a passion for PCs to assist computer and telecommunications system users by providing training, technical support, and expert knowledge.

Requirements

  • Strong customer service skills
  • Proficiency in Windows OS and Microsoft Office, with troubleshooting capabilities
  • Basic understanding of networking, including Active Directory, TCP/IP, DHCP, and DNS
  • Supporting and troubleshooting Windows-based PCs and peripherals
  • Supporting and troubleshooting networked printers, faxes, and copiers
  • Supporting and troubleshooting mobile devices and VOIP phone systems

Responsibilities

  • Assist computer and telecommunications system users by providing training, technical support, and expert knowledge
  • Address all PC desktop, laptop, and network-related issues
  • Troubleshoot Level I problems both in person and remotely
  • Ensure service response times meet established standards

Preferred Qualifications

A+, Network+, or MCP are a plus

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