Job description
Site Reliability Consultant
Costa Rica | Remote | #LI-Remote | Work from Home
One available position for the following time zone: PST
Why Pythian:
At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics.
Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.
Why you?
Do you thrive on solving tough problems—even under pressure? Are you motivated by fast-paced environments with continuous learning opportunities? Do you enjoy collaborating with a team of peers who push you to constantly up your game? At Pythian, we are building a next-generation Site Reliability Engineering team. We need motivated and talented individuals on our teams, and we want you! You’ll act as a technology leader, advisor for our clients, and mentor for other team members. Projects would include infrastructure architecture, automation, and intelligent monitoring systems from design through implementation. If you Love Your Data and want to Love Your Career, this could be the job for you!
What will you be doing?
- Operate, maintain, and administer solutions contributing to customer infrastructure’s operational efficiency, availability, and visibility.
- Planning maintenance activity, design documentation, and standard procedures
- Provide Root Cause Analysis reports for outages/incidents (ITIL - Problem Management)
- Observe and provide feedback on the current state of the client’s infrastructure, and identify opportunities to improve resiliency, reduce incident occurrence, and automate repetitive administrative and operational tasks.
- Contribute to, improve, and maintain team documentation about client systems and infrastructure, procedures, policies, and schedules.
- Gather and document information about client environments through audit activities, and analyze the information to identify opportunities for improvement and application of best practices.
- Work collaboratively with teammates to contribute to the continuous improvement of our working culture.
- Act as a technology leader for clients, as well as drive client discussions on technology road maps.
- Participate in an on-call rotation in an escalation capacity.
What do we need from you?
- Experience working with Google and AWS Clouds (including infrastructure as code deployment with Cloud Formation, Terraform, Opsworks, etc)
- Scripting and automation of administrative tasks using Python and Scala is a must
- Solid understanding of microservices architecture and container technologies (Kubernetes is a must, Docker, lxc, etc)
- Clear understanding of software development lifecycles and best practices from an infrastructure point of view (PRs, merge, rebase, etc)
- Understanding the end-to-end operations of a ‘Business System’ vs components.
- Comprehensive systems hardware and network troubleshooting experience
- Common Linux distribution platform installation, configuration, performance tuning, and cloud migration.
- TCP/IP networking, NIC bonding, and network services configuration (DNS, NTP, DHCP, SMTP, etc)
- Operation and administration of virtual infrastructure, including experience with at least one hypervisor (VMware, Hyper-V, KVM, etc.)
- Ability to describe IaaS, PaaS, SaaS, pros and cons of each, use cases for virtualization and cloud
- Administration of web servers and supporting technologies, including network load balancers
- Experience with the design, development, and deployment of Puppet
- System and application error investigation, troubleshooting of access/availability issues including deep multi-system root cause analysis
- Experience managing networking devices, such as switches and firewalls from a variety of vendors
- Solid understanding of DevOps tools, processes, and culture
- Ability to pick up new technologies quickly
- Ability to provide accurate work scheduling and task estimations for work delivery
What do you get in return?
- Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.
- Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection.
- Love your coworkers: Collaborate with some of the best and brightest in the industry!
- Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like!
- Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!
- Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.
HiringDisclaimer
The successful applicant will need to fulfill the requirements necessary to obtain a background check.
Accommodations are available upon request for candidates taking part in any aspect of the selection process.
