Job description
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
Better.com is looking for a Mortgage Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers. They can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world class customer experience by supplying critical information at the right time.
Responsibilities
- Communicating directly with customers and various third parties to ensure an efficient and positive experience.
- Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers.
- Guiding borrowers from the point of underwriting decision to funding.
- Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents.
- Navigating Suspense decisions and proposing resolutions to the customer.
- Adequately preparing loans for Final Underwriting Review.
- Escalating internal & third-party delays.
- Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines.
- Identifying creative solutions with which we can improve borrower experience and increase efficiency.
Qualifications
- 3+ years of mortgage processing experience
- Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOANand Jumbo mortgages
- Knowledge of agency conventional underwriting product guidelines
- Proven ability to effectively manage a high-volume pipeline of files and customers
- Ability to troubleshoot and solve problems independently.
- Organized and capable of multitasking
- Detail oriented and technically savvy
- Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications
- Approaches challenges with a relentless mindset- no one here gives up. We try, we fail, we try again.
- Ability to maintain composure in a fast-paced environment
- Strong communication, organization, and time management skills
- Approaches work with empathy, humility and accountability
$9,000 - $17,000 a month
Company Benefits
We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) include a company match
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
