Job description
Please note: To maintain confidentiality during the early stages of our search, the company name is withheld from this initial posting. Full details will be shared with shortlisted candidates.
Position: Logistics & Customer Operations Specialist (full-time)
Location: Remote (U.S.-based) — preferably in Kentucky, West Virginia, or Washington, D.C. area. Travel: up to 15%
Our client is a fast-growing logistics company that helps manufacturers in the food, hygiene, and pharmaceutical sectors move products more efficiently and sustainably. Rather than relying on disposable packaging, this company provides reusable transport containers as part of a circular logistics model — including delivery, tracking, cleaning, and recovery services. After successfully launching in Europe, the company entered the U.S. market a few years back and is now expanding its operational presence to support a growing customer base across the Midwest, Northeast, and Southern U.S.
Position Summary:
This role combines core responsibilities in both logistics’ operations and customer support, placing you at the heart of their U.S. business. As the Logistics & Customer Operations Specialist, you’ll be the key point of contact for clients, manage day-to-day logistics operations, coordinate container returns, and help keep everything running smoothly behind the scenes. You’ll work closely with transport partners, depots, and internal teams, taking ownership across order management, inventory, data accuracy, and customer communication. This role is ideal for a proactive problem-solver who thrives on ownership and is excited to make a tangible impact on our US growth story.
What You’ll Be Doing:
Logistics & Inventory Coordination:
Monitor inventory levels and resolve discrepancies with customers and depots.
Coordinate national and international freight, optimizing transport without pallet swaps.
Communicate and negotiate with carriers, clients, suppliers, and partners to maintain strong relationships.
Customer & Order Management:
Serve as the main contact for contract customers via phone and email (no sales calls).
Manage the full order process, from intake to container returns, ensuring smooth operations.
Handle claims and resolve customer issues efficiently.
Maintain accurate master data and manage invoicing and credit processes.
Internal Collaboration & Improvement:
Collaborate with production, logistics, sales, and quality teams.
Support continuous improvement by driving quality through customer and vendor interactions.
What you bring to the Table:
Experience: 2-4 years of experience in logistics coordination, supply chain operations, or a customer-facing role within the logistics industry.
Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred. Equivalent practical experience will also be considered.
A customer-first mindset with excellent communication and problem-solving skills.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with a knack for ensuring data accuracy.
Proficiency in the Microsoft Office Suite, particularly Excel.
Experience with an ERP system or a Transport Management System (TMS) is a strong plus.
Fluency in English is required. German language skills are a significant advantage but not mandatory.
What the Company Offers:
A permanent, full-time role with a stable, internationally growing company in the logistics and sustainable packaging sector.
Comprehensive benefits package, including 100% company-paid medical, dental, and vision insurance for the employee.
Unique onboarding experience, including a 4–8 week trip to the company’s German headquarters to meet the global team and gain hands-on training.
Generous Paid Time Off (PTO) policy to support work-life balance.
401(k) plan with a competitive company match to help you plan for the future.
100% remote work with flexible, weekday-only hours — no shift work or weekend duties.
Modern IT equipment provided, including a laptop, monitor, phone, printer, and all necessary software and accessories to set up your productive home office.
A high-impact role with long-term growth potential as part of the company’s U.S. expansion.
Our Client is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
