Job description
About Redwood Materials
Redwood Materials was founded in 2017 to create a circular supply chain for electric vehicles and clean energy products, making them more sustainable and driving down the cost for batteries. We’re doing this by developing and deploying new technologies to increase the scope and scale of recycled and sustainable materials in the global battery supply chain.
Senior Commercial Operations Specialist
We are seeking a senior specialist for the Customer Operations team, part of the broader Business Development team. This position plays a key role in ensuring our outbound commercial activity is executed with precision, speed, and professionalism. You’ll work closely with our Product Management and Sales teams to support all aspects of sales order execution.
This is an ideal role for someone who thrives at the intersection of details and deadlines, is comfortable navigating data and documents, and enjoys working cross-functionally to make complex deals happen.
Responsibilities will include:
Bid & Allocation Support
- Prepare and format outbound bids using pricing inputs and historical data
- Track bid statuses and notify stakeholders of deadlines and outcomes
- Maintain organized records of pricing, allocation, and customer preferences
- Collaborate with Planning to understand volume and production
Sales Order Fulfillment & Execution
- Create, manage, and update outbound sales orders
- Track fulfillment status and ensure on-time delivery with logistics partners
- Coordinate documentation (BOLs, COAs, weight tickets) needed to complete deliveries
- Ensure on-time payment and conduct reconciliations when necessary
Customer & Product Support
- Send and track outbound sample shipments
- Act as liaison between Product, Sales, Logistics, and Finance to ensure clean handoffs and clear expectations
Desired Qualifications:
- Bachelor’s or Associate’s degree preferred
- 4-6 years’ working experience, ideally in sales operations, business planning, or logistics
- Commodity, Metals (mining or recycled), or Battery Materials industry experience is helpful.
- Smart, scrappy, entrepreneurial – having a bias for action and a lot of grit
- Strong attention to detail — able to spot discrepancies, missing data, or conflicting documents
- Advanced Excel skills and comfort working in / learning new supply chain software (CRM, ERP, WMS)
- Strong communicator — able to translate business needs into action and keep stakeholders aligned
- Naturally organized, deadline-driven, and able to juggle multiple priorities
- Our business is “dynamic,” meaning our market and we can change quickly. You’ll need to be comfortable in a startup environment. Think independent, motivated, self-starter.
- Strong analytical skills are required
- A passion for sustainability and making the world a better place!
Physical Requirements:
- Ability to perform essential job functions in compliance with ADA, FMLA, and other relevant federal, state, and local regulations, including meeting both qualitative and quantitative productivity standards
- Ability to maintain regular and punctual attendance in line with ADA, FMLA, and applicable standards
- Ability to wear personal protective equipment (PPE), including safety gloves, helmets, and eyewear, or additional PPE when required
- Ability to lift and carry up to 25 lbs
- Ability to communicate clearly and effectively on the telephone, including listening and speaking
Working Conditions:
- Office setting, manufacturing floor, outdoor job site, or remote work
- Required to work weekends, evenings, on-call shifts, or extended hours as needed
- 10% of the time, occasional travel, or frequent travel for meetings, site visits, or events
The position is full-time. Compensation will be commensurate with experience.
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