Job description
At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 900+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a ‘Unicorn 🦄’. But even as we scale, team members remain our most valuable asset. That’s why we’ve built a company that excites people about their work.
We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company’s portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, empower teams to digitally transform the way their organizations run.
About the Role:
We are looking for a detail-oriented HR Operations Specialist (US Focus) to join our global People Operations team. Based in the Philippines, you will deliver a best-in-class employee benefits experience for our US-based teams, ensuring employees feel supported, valued, and cared for every day.
Beyond benefits administration, you will support core HR functions such as coordinating US-based independent contractor paperwork, preparing offer letters, and handling other HR administrative tasks as assigned.
At our company, we don’t just “administer” benefits or process HR tasks — we deliver every part of the employee experience with care, clarity, and empathy. From answering benefits questions to preparing offer letters, you will help ensure every HR interaction reflects how much we value our people.
You’ll join a team that believes the employee experience is shaped by every thoughtfully answered question and every process made simpler and more human. If you are excited by the idea of turning complexity into clarity and making a real impact on employees’ daily lives, we would love to meet you.
This role will primarily work aligned with the US Eastern Time Zone to directly support our US-based teams. To recognize the night shift schedule, the role offers a night shift premium as part of the compensation package.
What you’ll be working on:
- Serve as the first point of contact for U.S. employee benefits questions, supporting programs such as health, dental, vision, life, disability, leave of absence, and wellness;
- Coordinate and process offer letters for new hires in the U.S.;
- Support the administration of 1099 independent contractor agreements and documentation;
- Partner with HR, payroll, and external vendors to manage enrollments, changes, and terminations in our HRIS and benefits platforms;
- Own the accuracy of benefits data. Audit enrollments, invoices, and payroll deductions to ensure error-free processing;
- Support benefits-related employee communications, FAQs, and guides to promote understanding and engagement;
- Assist with open enrollment, plan renewals, and annual compliance requirements (e.g., ACA reporting, 5500 filings) by coordinating data and documentation;
- Monitor employee feedback and identify opportunities to improve processes and the overall benefits experience;
- Collaborate with cross-functional teams and external providers to resolve complex benefits cases with care and speed. Escalate issues when needed;
- Handle ad-hoc HR administrative tasks and special projects that enhance the employee experience.
What we expect from you:
- 2+ years of experience in HR benefits administration,specifically supporting U.S. benefits;
- 4-5 years of experience in HR operations roles;
- Strong proficiency in English (spoken and written);
- Able to communicate complex information clearly and empathetically;
- Strong understanding of HRIS/benefits systems (e.g., ADP, Workday, BambooHR, or similar);
- Excellent communication skills with a customer-first mindset. Able to explain complex benefits topics clearly;
- Detail-oriented, organized, and comfortable working across multiple time zones;
- Demonstrated sense of ownership. Takes initiative to identify and solve problems proactively;
- Experience in a SaaS or high-growth environment is a plus.
What we offer:
— Flexible work environment — Embracing flexibility in our workspace, we offer fully remote work arrangements and flexible scheduling.
— Professional growth opportunities — Committed to continuous improvement, we welcome those with a passion for learning. We cover professional development courses, conferences, and literature for each team member and provide access to the airSlate Academy and Operations/Department training to elevate your skill set.
— Health and well-being — We prioritize the health and well-being of our people, covering 50% of your premium health insurance.
— Compensation and benefits — In addition to a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10% based on their achievements, time commitment, and dedication.
— Stock options — At airSlate, our team members are more than just workers; they’re business partners. We issue stock options that grant ownership in the company, enabling everyone to share in its growth.
— Open communication — We encourage transparent communication from all team members at airSlate. Please feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time.
We are proud of:
— airSlate Care for Ukraine — With a significant number of our team members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the airSlate charity program. We match donations contributed by our team members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.
— airSlate Junior Club — Our sense of family extends beyond our team. All team members with children gain access to the airSlate Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.
It is airSlate’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalised as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.
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