Job description
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK’s portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
The Role:
Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience in manipulating large sets of data to discover trends and make strategic recommendations and monitor territory level business health. The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, data analytics, and finance to support the design, implementation and continued optimization of multiple business needs.
The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, mentor junior team members, and to be able to work in ambiguity. You’ll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with SQL queries, BI tools (Preset, Tableau, Power BI, Looker) , Salesforce and an operations, finance or analytics background preferred.
In this role, you will:
- Deliver sophisticated analytics to support global Sales and Services decisions
- Lead and mentor a lean team of analysts supporting sales leadership
- Prepare and present data analysis for audiences ranging from field sales members to senior leadership
- Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
- Guide team priorities to align analytics efforts to business strategy
- Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
- Evaluate and outline new sales and services territories and headcount needs
- Improve Salesforce.com (SFDC) processes and data
- Experience with goaling, commission plans, territory management, and incentive programs that enable sales strategy a plus
Please apply if:
- 2+ years people management experience
- 5+ years of experience in an analytics role with strategy or operations experience preferred
- Strong SQL skills + experience with design and development of ETL processes a plus
- Experience with Snowflake or any other relational database
- Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
- Advanced Excel/Google Sheets skills required, including proficiency with pivot tables, sumifs, V/XLOOKUP; equivalent Google Sheets experience preferred
- Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
- Self starter with strong sense of ownership and accountability
- Hands-on and comfortable switching between strategic thinking and tactical execution
- Clear communicator with a bias for action and continuous improvement
- Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
- Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales processes a plus
- High energy and contagious enthusiasm; willing to take on tough projects
A few of the benefits you get at OpenTable—
- Generous paid vacation
- Day off on your birthday
- Company-matched retirement plans
- Company-wide week off each year
- Work from (almost) anywhere policy
- Health, dental, and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Company-paid therapy sessions through SpringHealth
- Paid Volunteer Time
- Universal Paid Parental Leave
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $110,000 - $150,000.
In addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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