Job description
With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Role:
Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience in manipulating large sets of data to discover trends and make strategic recommendations and monitor territory level business health. The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, data analytics, and finance to support the design, implementation and continued optimization of multiple business needs.
The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, mentor junior team members, and to be able to work in ambiguity. You’ll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with SQL queries, BI tools (Preset, Tableau, Power BI, Looker), Salesforce and an operations, finance or analytics background preferred.
In this role, you will:
- Deliver sophisticated analytics to support global Sales and Services decisions
- Lead and mentor a lean team of analysts supporting sales leadership
- Prepare and present data analysis for audiences ranging from field sales members to senior leadership
- Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
- Guide team priorities to align analytics efforts to business strategy
- Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
- Evaluate and outline new sales and services territories and headcount needs
- Improve Salesforce.com (SFDC) processes and data
- Experience with goaling, commission plans, territory management, and incentive programs that enable sales strategy a plus
Please apply if:
- 2+ years people management experience
- 5+ years of experience in an analytics role with strategy or operations experience preferred
- Strong SQL skills + experience with design and development of ETL processes a plus
- Experience with Snowflake or any other relational database
- Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
- Advanced Excel/Google Sheets skills required, including proficiency with pivot tables, sumifs, V/XLOOKUP; equivalent Google Sheets experience preferred
- Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
- Self starter with strong sense of ownership and accountability
- Hands-on and comfortable switching between critical thinking and tactical execution
- Clear communicator with a bias for action and continuous improvement
- Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
- Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales processes a plus
- High energy and contagious enthusiasm; willing to take on tough projects
A few of the benefits you get at OpenTable—
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to HeadSpace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- No meeting Fridays
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Free lunch 5 days per week
- Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $110,000 - $150,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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