Job description
About Carrot:
Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.
The Role:
Carrot is looking for a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III’s focused on building strategy and delight our customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment that works strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering. Growing existing accounts through renewal and off-cycle expansion will be a key component of this role.
The Team:
The MM team will consist of 2 teams, each led by one manager and consisting of up to 8 CSM III’s per team. The team serves as the main point of contact for our customers and works with all of Carrot to deliver a best-in-class customer experience
Minimum Qualifications:
- Bachelor’s degree
- 5-7 years+ of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
- 3+ years of professional experience in healthcare and/or benefits
- You have successfully managed a team, complex projects-from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
- You are highly organized and detail-oriented
- You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
- You are persistent - you don’t give up after the first or second setback, instead, you continue to innovate and collaborate to keep things moving forward
- You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
- You have a passion for delighting customers and improving their members’ overall Carrot experience
- You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred Qualifications:
- Master’s Degree
- CRM experience (ie. Catalyst, Salesforce)
- Experience with data and reporting tools such as Domo
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $120,000.00 - $140,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected]
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Fast Company’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.
