Job description
We’re looking for a decisive, service-driven leader to guide the day-to-day operations of our Safety Operations Center (SOC). The ideal candidate thrives in fast-paced, high-stakes environments, has deep experience managing remote teams, and is passionate about delivering exceptional customer outcomes. If you excel at triaging complex situations, building protocols, and leading with empathy—this role is for you.
What You’ll Do
- Lead a distributed team of emergency response specialists and shift leads, driving performance, connection, and engagement.
- Oversee emergency protocols, triage escalation, and live incident coordination—ensuring timely, calm responses.
- Manage scheduling, shift planning, and payroll support to ensure 24⁄7 operational readiness.
- Resolve escalated customer issues with empathy and efficiency, collaborating cross-functionally to drive improvement.
- Monitor key performance data and operational logs to identify trends and lead process enhancements.
What You Bring
- Background in crisis response, triage, dispatch, or incident management.
- Experience leading remote or hybrid teams in a fast-paced, service-driven environment.
- Strong problem-solving and communication skills—calm, clear, and confident.
- Customer-first mindset with a drive for quality and continuous improvement.
- Comfortable working flexibly, including occasional after-hours support.
- Bonus: Bilingual in English and French, or experience in safety or emergency tech.
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
