Job description
Caseware is one of Canada’s original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are seeking an experienced Incident Manager to join our Platform Engineering department. The successful candidate will be responsible for building and leading an incident commander team capable of responding to software incidents with a 24⁄7 on-call rotation.
❗This is a full-time permanent position
📍 Location: This is a flexible role available as hybrid (3 days in our Toronto office located at 351 King St E, Suite 1100, Toronto, ON) or fully remote for candidates residing and eligible to work in Canada.
Contact: Dana Liulica - Talent Acquisition Partner
What you will be doing:
- Build and lead an incident management team to respond to software incidents.
- Manage a 24⁄7 on-call rotation to ensure timely incident response.
- Leverage systems such as PagerDuty, NewRelic, AWS, Microsoft Teams, and Slack to monitor and manage incidents.
- Drive teams to resolve incidents quickly and efficiently.
- Understand our software landscape and how systems and teams integrate.
- Ensure the right people are involved in an active incident to facilitate rapid recovery.
- Communicate effectively with cross-functional teams and end-user stakeholders to provide updates and resolutions.
- Develop and implement incident management processes and best practices.
- Track and provide uptime metrics to internal and external stakeholders, ensuring transparency in system reliability and incident recovery performance.
- Organize and run post-mortem meetings following major incidents. Document root causes, lessons learned, and actionable steps to improve processes. Follow up on action items to ensure their completion and track progress to prevent recurrence of similar incidents.
- Implement proactive strategies and tools to mitigate risks and strengthen system resilience.
What you’ll bring:
- Pior in a similar role, preferably within a software or technology company.
- Strong technical background with experience in incident management and response.
- Ability to drive teams to resolve incidents quickly.
- Understanding of software landscape and system integration.
- Excellent written and verbal communication skills.
- Ability to work effectively under pressure and manage multiple priorities.
What’s in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:
Caseware’s cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware’s core values is Many Voices, One Team and with that in mind, we’re dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
