InvoiceCloud, Inc.

We started in 2009, providing digital payment, customer engagement, and outbound disbursement tools. Our Electronic Bill Presentment and Payment (EBPP) SaaS platform serves over 3,200 customers in utilities, government, and insurance. Our platform helps customers pay bills digitally, sign up for AutoPay, and go paperless, improving their experience. We help clients improve customer engagement, reduce costs, speed up payments, and lighten staff workloads. We process 133 million transactions annually.

We focus on AI-first billing and payments, using real AI, not just rules-based automation, to provide smart, adaptable digital payment tools for our teams and customers throughout the payment lifecycle.

Our offerings include online and mobile payments with omni-channel options, one-click checkout, scheduled payments, and secure paperless billing. We offer personalized payment reminders through customizable email, text, and voice notifications. Our platform integrates with over 160 existing CIS systems. Our specialists ensure smooth transitions. We also provide AI-driven reporting that simplifies data collection, uncovers trends, and generates insights to improve customer experience and payment predictability. Our secure cloud infrastructure includes automated upgrades, enterprise-grade security, and access to new features, reducing IT load and boosting efficiency. The system integrates into billing organizations’ backend systems and works with payment processors for accurate reconciliations.

Our mission, values, and operating principles guide how we work and help us achieve our goals. Our core values are:

• Champion the Customer: We focus on customer needs to help them achieve their goals.
• Lead with Expertise: We value curiosity and continuous improvement to deliver excellent work.
• Embrace Innovation: We continuously innovate in technology and among our people, using what we learn to improve.
• Act with Integrity: We conduct business with honesty, transparency, and collaboration to build trust with customers, colleagues, and partners.

We have 201-500 employees. We foster a hardworking and collaborative team environment that also includes fun team events and company meetings. The Boston Globe recognized us as a ‘Top Place to Work’ for two consecutive years, placing us #39 in the Large Companies category in 2025. This shows our commitment to employee well-being and culture. We support work-life balance with a flexible time-off program, paid holidays, three annual Wellness Days, Summer Fridays, and a full company break between Christmas and New Year’s. We invest in our team’s professional development with in-house training, education reimbursement, and other opportunities.

We offer a range of benefits and perks. These include highly-subsidized medical, dental, and vision coverage, plus flexible spending accounts (FSA) and health savings accounts (HSA). We provide company-paid benefits like disability and life insurance. A 401(k) plan with company match is also available.

For work-life balance, we offer a flexible time-off program, paid holidays, three annual Wellness Days, Summer Fridays, and a full company break between Christmas and New Year’s. Employees have access to no-cost mental health therapy and coaching through Modern Health, as well as general mental health resources and Employee Assistance Programs. Support for families includes paid parental leave, subsidized back-up child and elder care, and family planning resources such as egg-freezing benefits and support through Maven.

We support career growth through tuition reimbursement and professional development opportunities. Employee Resource Groups (ERGs) are also available. Some roles may also be eligible for an annual bonus or commission and overtime pay.