Job description
Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women’s fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.
As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we’re always on the hunt for new talent to join our global team.
We’re ready to elevate our retail operations to new heights - and that means protecting what matters most: our people, product, and performance. That’s where you come in.
POSITION SUMMARY:
As the Regional Manager of Loss Prevention you will be the driving force behind the implementation of loss prevention strategy and operational excellence across our growing U.S. store fleet. You’ll report directly to our Sr. Manager of Retail Operations and partner cross-functionally with Retail Leadership, Store Operations, Retail TX, Legal, IT and Finance to protect assets, drive shrink reduction and embed security-minded behaviors into our store culture.
This is a hands-on, field based leadership role designed to grow with our business. You will serve as a trusted resource for store teams, a shrink performance strategist for leadership and a key stakeholder in enabling scalable, secure growth.
This role is remote with heavy travel (~70%) with candidates ideally based in/near major cities with convenient access to our store regions.
RESPONSIBILITIES:
-Lead crisis response readiness, including physical safety protocols, emergency response planning, and coordination with mall security and external partners
-Serve as brand protection lead, collaborating with Legal and Retail TX to assess and mitigate risks related to leaks of proprietary product or company informationLead the development and execution of loss prevention strategy across Princess Polly’s retail locations
-Partner with Retail Leadership to drive sustainable shrink reduction through training, audits, coaching and SOP adherenceIdentify and assess high shrink locations, build action plans, and track shrink performance improvement
-Conduct proactive and reactive internal investigations using CCTV footage, exception based reporting, associate reports and interviews (Wicklander-Zulawski methodology preferred)
-Support store level and multiunit teams with theft prevention education and crisis response
-Leverage tech forward tools (e.g. CCTV systems, data dashboards) to identify trends and drive informed decisions
-Build capability across store teams through training, regional meetings and consistent coaching on loss prevention strategies
-Coordinate with TX, Legal and Store Managers on disciplinary actions and case resolutions with discretion and professionalism
-Maintain and track all incident reports, investigations and audits with appropriate documentation
-Act as liaison with law enforcement and legal counsel as needed for internal and external theft resolution
-Monitor and ensure compliance to loss prevention policies, safety procedures, and store operations standards
Be an ambassador for our Princess Polly values - especially Own It! and Be Excellent To Each Other
COMMERCIAL AND EDUCATION REQUIREMENTS:
-Bachelor’s degree in Criminal Justice, Business or related field preferred
-3-5 years’ experience in multi-unit loss prevention management (fashion retail preferred)LPQ or LPC certification required; Wicklander-Zulawski (WZ) certification strongly preferred
-Strong working knowledge of exception based reporting and CCTV systems
-Comfortable conducting interviews and investigations in both in-person and virtual formats
-Experience with crisis management, emergency planning, or safety protocol development strongly preferred
-Familiarity with brand protection, proprietary content handling, or IP risk mitigation a strong plus
-Tech-savvy: Proficient in Google Doc Editors (Sheets, Docs, Slides, etc.)
-Strong analytical skills with the ability to interpret trends and generate actionable insights
-Exceptional communication, presentation and cross-functional relationship-building skills
-Must be available for domestic travel up to 70% of the time
-Bilingual (English/Spanish) highly preferred
Salary Banding: $100K-$120K
$100,000 - $120,000 a year
