Manager, Payer Integrations

Job description

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As Manager, Payer Integrations, you will oversee Spring Health’s payer integration portfolio—owning performance for the CSN book of business, leading a growing team of Payer Integration Managers, and driving high-quality, on-time integrations with health plans and TPAs. You’ll build cross-functional processes that accelerate implementations, reduce DSO, and increase clean-claim rates while acting as a trusted partner to internal teams and external payer contacts. This is a full-time, remote position on our team reporting to the Director, Payer Revenue Programs.

What You’ll be doing:

• Own a portfolio of payer integrations, driving clean claims, faster payments, and improved accuracy across systems.
• Set and achieve key metrics including clean-claim rate, denial reductions, DSO, and launch timelines.
• Lead and grow a team of Payer Integration Managers, fostering clarity, development, and accountability.
• Prioritize and resource a high-impact pipeline of integrations and escalations based on business risk and revenue.
• Manage end-to-end payer launches—requirements, testing, and workflows across EDI, benefits, portals, and more.
• Identify and resolve barriers in claims logic, provider data, and configuration to ensure seamless adjudication.
• Partner across Billing, Benefits, Legal, and more to create repeatable playbooks and system-wide solutions.
• Build and evolve a payer KPI dashboard to monitor and optimize performance.
• Represent Spring Health with payers, building strong relationships and aligning on implementation and operations.
• Drive automation, tooling, and process improvements to reduce manual work and accelerate cycle time.
• Lead special projects as needed, translating learnings into scalable, evergreen practices.

What success looks like in this role:

• Delivery: Consistent, on-time launches that meet quality gates and SLA commitments.
• Revenue-cycle impact: Improved clean-claim rate, DSO, first-pass acceptance, and reduction in denials and rework.
• Team performance: Hiring, development, retention, and readiness of a 3+ person integrations team.
• Operational maturity: Adoption of SOPs, dashboards, and automation that scale performance and reduce cycle times.
• Cross-functional trust: Clear, proactive communication and reliable execution that strengthens partnerships inside and outside Spring.

What We Expect From You:

Minimum qualifications

• 5+ years of relevant experience in payer integrations/relations, healthcare implementation, or RCM within payer/provider ecosystems.
• 2+ years of experience directly managing a team, with demonstrated success in coaching, developing talent, and driving team performance in a fast-paced, cross-functional environment.
• Expert knowledge of payer operations and claims adjudication, including benefit design, funding structures, eligibility, and payment workflows.
• Hands-on expertise with HIPAA/ EDI (837, 835, ²⁷⁰⁄₂₇₁), clearinghouses, payer portals, roster/CAQH workflows, EFT/ERA.
• Demonstrated success leading integration projects end-to-end—planning, execution, testing, launch, —with measurable KPI improvements (DSO reduction, denial reduction, clean-claim success).
• Advanced analytical and problem-solving skills; ability to identify integration risks and craft innovative mitigation strategies.
• Exceptional communication and stakeholder management across technical and non-technical audiences; adept at presenting findings to senior leadership.

Nice to have

• Bachelor’s degree in Health Information Management Systems (HIMS) or related field; Certified EDI Professional (CEP) or similar credentials.
• Experience with behavioral health, multi-state provider networks, and regulatory/compliance standards.
• Familiarity with Looker/BI, workflow tools (Asana/Jira), and integration platforms (e.g., Apero or similar).

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.