Job description
Location Details: Remote - United States
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.
Join our team
GoDaddy is seeking a motivated Manager of Trust and Safety. In this role, you will lead a team dedicated to ensuring the safety of those who use GoDaddy’s platform, including our customers and their users, by identifying and remediating abuse. Please note, you may encounter sensitive or distressing material as part of your regular responsibilities. Flexibility to respond to urgent incidents outside standard business hours, including nights, weekends, or holidays, may be required. If you are passionate about combating online threats in a fast-paced environment and possess strong leadership abilities, we want to hear from you!
What you’ll get to do…
- Lead and support a distributed team of Trust and Safety professionals, including oversight of outsourced BPO teams, to investigate and resolve suspicious activity and policy violations while fostering team well-being and development.
- Take the lead on high-profile investigations with a customer-centric approach, and manage teams who liaise with law enforcement and regulatory agencies for effective case resolution.
- Analyze data and metrics to assess the effectiveness of Trust and Safety initiatives, making data-driven decisions to improve processes, scale operations, and enhance overall safety outcomes.
- Collaborate cross-functionally with internal teams—such as Legal, Industry/Government Relations, Public Relations, Information Security, and Care—as well as technology partners, to investigate claims, manage risks, enforce standards, and implement tools that enhance Trust and Safety operations in compliance with regulations.
- Partner with Product, Technology, and Care teams to improve safety features and the customer experience, proactively mitigate misuse of the platform, advocate for GoDaddy’s Trust and Safety initiatives with industry and regulatory organizations, and stay current with industry trends and regulatory developments related to online safety and security.
Your experience should include…
- 5+ years’ experience in Trust & Safety or fraud prevention, ideally within the internet infrastructure, web hosting, or domain services industry.
- Proven ability to scale operations and manage teams, including oversight of outsourced BPO (Business Process Outsourcing) teams.
- Skilled in interpreting operational data to drive performance improvements and inform strategic decisions.
- Strong knowledge of current and emerging threat trends, such as phishing, scams, malware, and content-related abuse.
- Experience collaborating with diverse stakeholders and senior leaders, as well as working with law enforcement and regulatory agencies to implement and enforce policies.
You might also have…
- Bachelor’s degree or equivalent experience in Computer Science, Cybersecurity, or Business Administration.
- Familiarity with GoDaddy products and services.
We’ve got your back… We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us… GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.
