Manager, Web Operations

Job description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Career Exploration at Acquia

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

We are seeking an experienced and dynamic Manager of Web Operations to oversee the technical support, maintenance, and optimization of Acquia.com. This role is responsible for ensuring a seamless, secure, and high-performing digital experience for our customers and internal stakeholders. The ideal candidate will possess deep technical expertise in Drupal, robust project management skills, and a passion for delivering exceptional web experiences.

Key Responsibilities

Website Operations & Maintenance

• Oversee the daily operations, uptime, and performance of Acquia.com.
• Manage and execute routine Drupal maintenance, updates, module installations, and technical enhancements with the support of the technical team.
• Monitor website health, security, and compliance with best practices and regulatory requirements, with a focus on Drupal security advisories and patches.

Technical Support

• Serve as the primary point of contact for Acquia.com related technical issues and troubleshooting of tickets and requests.
• Collaborate with Marketing and digital teams to resolve incidents and implement improvements specific to Acquia.com.
• Maintain documentation and knowledge bases for Drupal processes and troubleshooting guides such as content management, roles & permissions, content auditing, etc.

Project Management

• Lead and coordinate web projects, including new feature rollouts, redesigns, and integrations with Acquia.com.
• Manage timelines, resources, and development team to ensure on-time, on-budget delivery of key initiatives and OKRs.

Optimization & Innovation

• Analyze website analytics and performance metrics to identify areas for improvement within Acquia.com for accessibility, seo, AI referrals, etc.
• Collaborate with Designers, Content Managers, and other marketing teams to optimize user experience and conversion rates on Acquia.com.
• Stay abreast of emerging Drupal modules, best practices, and web technologies to recommend strategic enhancements.

Team Leadership

• Manage and mentor a team of web specialists, Drupal developers, or third-party partners as required.
• Operate in a fast-paced Kanban based environment, managing requests from Asana and JIRA from organization members.
• Foster a culture of continuous improvement, learning, and innovation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Web Development, or related field; Master’s degree preferred.
• 5+ years of experience in web operations, web development, or a related technical field.
• Proven experience managing and maintaining websites on Drupal (Drupal ⁹⁄₁₀ preferred).
• Strong understanding of Drupal infrastructure, module management, theming, hosting environments, security protocols, and performance optimization.
• Experience with web analytics, SEO best practices, and accessibility standards (WCAG) as applied to Drupal.
• Demonstrated project management skills; PMP or similar certification a plus.
• Excellent communication, leadership, and problem-solving abilities.
• Experience working in cross-functional teams and with third-party vendors/partners, especially Drupal agencies or contractors.

Preferred Skills

• Familiarity with Acquia Cloud Hosting (AWS) for Drupal deployments.
• Experience with DevOps, CI/CD pipelines, and version control (e.g., Git) in a Drupal environment.
• Working knowledge of HTML, CSS, JavaScript, and PHP, with direct experience in Drupal theming and module development.
• Understanding of AI-driven web personalization and digital experience platforms, with an eye toward Drupal integration.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.