Job description
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
The Role:
As a Manager, Website Onboarding, focused on RwG (Reserve with Google), you oversee a team of specialists and team leads. You foster a culture of innovation and excellent website onboarding experience for our service professionals(our Pros). You take a high level of ownership, are a high achiever, and are willing to go above and beyond on a daily basis. You are a great communicator and problem-solver who loves to build from the ground up. You have a startup mentality and succeed in a fast paced environment. You take a high level of ownership in onboarding pipeline management, performance conversations, process improvement, and providing exceptional customer support. You are an inspiring leader who coaches your team to success by helping them achieve their goals and acting as their primary resource. You are passionate about ensuring a smooth process for our Pros, and developing your team.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Personally onboard Pros to RwG during the initial launch phase to gain insights, identify friction points, and iterate on the experience
- Build SOPs, scripts, and frameworks based on real Pro interactions to define a repeatable, scalable RwG onboarding process
- Lead and develop a team of RwG Onboarding Specialists and/or Team Leads as the program scales
- Drive day-to-day execution of the RwG onboarding pipeline, ensuring timely setup and issue resolution for all Pros
- Coach team members on best practices for RwG optimization including business category selection, service area definition, image quality, and compliance with Google’s standards
- Track team KPIs related to onboarding timelines, customer satisfaction, completion rates, and quality of setup
- Create and implement onboarding frameworks, internal documentation, and process enhancements to improve the Pro experience
- Act as the primary escalation point for RwG-related setup or account issues that arise during onboarding
- Collaborate cross-functionally with support, product, sales, and marketing teams to align onboarding strategy with broader business objectives
- Monitor and manage team performance using tools like Salesforce, Google Sheets, and other internal tracking systems
- Participate in hiring, onboarding, and training of new team members to build a best-in-class RwG onboarding function
- Communicate updates to Pros and internal stakeholders across channels including phone, email, chat, and SMS
Qualifications:
- 2+ years management experience
- 1-2+ years onboarding and pipeline management
- 1+ years experience in administrative work or data input
- Experience with Google My Business (or other digital listing platforms) strongly preferred
- Website experience is a plus
- Experience using Google Sheets and pipeline management via Salesforce
What will help you succeed in this role:
- Ability to manage high performing teams to deliver quality work while hitting KPIs
- Create and follow specific directions while adapting to any changes
- Leader with an interest in growth and curiosity
- Thirst for personal development and improvement, as well as the development and improvement of your team
- Strong communication skills with the ability to create buy-in with offshore teams
- Operational rigor—attention to detail, ability to build repeatable processes, and drive accountability
- Bias toward generating actionable insights based on data and driving results
Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.
Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.
We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.
Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Location Dependent Information
This role is open to candidates and the expected salary range for this role is $70,400-$82,500 OTE. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
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