Job description
Ascio, Enom, Hover and OpenSRS are all part of the biggest Internet company you’ve likely never heard of: Tucows (NASDAQ:TCX, TSX:TC).
Tucows started as a simple shareware site in 1993 and has since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo.
What’s Next at Tucows
We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!
Today, over one thousand people work in over 20 countries to help us make the Internet better. If this sounds exciting to you, join the herd!
About the Opportunity
As the Market Development Manager, Domains, you drive revenue growth and customer success by defining and prioritizing products and services that bring in new resellers, drive customer loyalty, and grow the business. Benefiting from your strong commercial focus and relationships with colleagues and customers, you will follow technology trends, customer challenges, and competitor offerings to seek out new opportunities and innovations for our business. You will then define requirements and roadmaps in collaboration with business and engineering teams. Finally, you will define and employ metrics for the business, using data to measure success and drive improvements in our platform and offerings. Your curiosity about the market and our customers, and impulse to get things done, make our customers and our company more successful!
Main responsibilities
- Identify and prioritize features and initiatives for domain services to drive customer acquisition, retention, and overall profitability.
- Collaborate with Operations, Product, Sales, Marketing, Engineering, and Design teams to translate business requirements into platform features and user interface designs that meet business goals.
- Develop and prioritize domain projects, aligning project priorities with business objectives.
- Act as the main point of contact for capturing platform feedback and leading initiatives to improve the domains platform and user experience.
- Partner with Data Analytics to analyze customer data and derive insights that inform product decisions and business strategies.
- Supervise industry trends, competitor activities, and emerging technologies. Identify new commercial opportunities, innovations, and areas for differentiation in the domain name market.
- Support collaboration with engineering, design, and business teams to ensure timely and efficient delivery of product updates and features.
- Communicate our business vision and goals to internal and external partners.
Key Skills and Experience
- 5+ years in the domain industry, ideally in a commercial role
- Domain Industry Expertise: Experience in domain registries or registrars, with knowledge of multiple platforms.
- Product and Project Management: Experience leading product development and/or cross-team projects.
- Leadership and Relationship Management: Experienced leader, skilled in championing relationships to advance business goals.
- Customer-Centric Approach: Authority at prioritizing features that drive customer happiness and margin growth.
- Commercial Savvy: Strong market and competitive analysis skills to find opportunities for revenue growth.
Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Learn more about Tucows, our businesses, culture and employee benefits on our site here.
