Job description
ISTA Personnel Solutions South Africa, is in search of a highly organized and detail-orientated Medical Scheduling Coordinator / Agent to join their team in South Africa, working remotely. In this role, you will be part of a call centre and responsible for coordinating appointments, managing schedules, and ensuring seamless communication between patients, healthcare providers, and home care teams. The ideal candidate will have experience in medical scheduling.
Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST) Mon - Fri.
Key Responsibilities:
- Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
- Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
- Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
- Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled in a timely manner.
- Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider.
- Data Entry: Input and update patient information in the scheduling system with precision and attention to detail.
- Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.
Additional Information:
- Work Environment: This is a remote role and prior experience in a remote work environment is preferred. Must have reliable internet and available electricity backup during loadshedding.
- Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST) Mon - Fri
Skills:
- 2-3 years’ experience in scheduling and coordination, preferably within a healthcare or home care services
- Exceptional communication skills
- Must be able to prioritize and multi-task in a fast-paced environment
- Strong attention to detail and organized
- Problem solver
- Must be proficient in Microsoft Office
If you are not contacted within 14 working days, please consider your application unsuccessful.
