Job description
As a Microsoft Dynamics CRM Technical Solution Architect you will:
- Interact with prospects/clients to understand business requirements
- Demonstrate Dynamics CRM solution capabilities to the client
- Conduct business process analysis and create Fit/Gap report
- Create solution design to address client business, interface and performance requirements
- Advise on complex Dynamics CRM business cases and propose comprehensive solutions based on CRM, 3rd parties and customizations
- Assist sales and presales teams with preparing proposals, client presentations and support the sale of professional services when necessary
- Identify creative workarounds to meet requirements without the development of custom code
- Use proven methodologies to deliver successful projects
You’re great at:
Multitasking, being flexible & paying close attention to detail
Working in a highly collaborative team environment
Diagnosing and troubleshooting complex CRM issues with creative solutions
Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation
Mentoring and guiding junior consultants on best practices/approaches
Learning new concepts quickly and thoroughly
Promoting the mission and Shared Values of our company
Bachelor’s degree required in Computer Science, Business Administration, MIS or related field
5+ years of solution architect experience working with recent versions of Dynamics CRM Online
5+ years of experience including expertise in Dynamics CRM implementations as well as application deployment and/or distributed system implementation
Hands-on experience with multi-phase, global, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery
Deep know-how and proved record of applying CRM in one or more industries, Financial Services and Public Sector preferred
Proven experience in presales activities including Proof of Concepts, Demo, Presentations and positioning in front of C-Level Executives
Ability to envision, architect, and evangelize CRM solutions with clients
An understanding of the functional capabilities and limitations for out of the box functionality as well as custom code
Proven experience with estimating, scoping, and writing effective SOW’s that set expectations and limit risk
Ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks
Ability to move between high level architectural review/design and the “roll up the sleeves” level of performing all phases of a CRM delivery project
We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.
HSO is an Equal Opportunity Employer.
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