Job description
Description
Join Incentivio, a rapidly growing startup dedicated to empowering restaurants to boost revenue and enhance margins through comprehensive digital guest experiences. From personalized mobile apps to streamlined online ordering, loyalty programs, analytics and more, our cloud-based platform enables restaurants across North America to elevate their digital presence. As we continue expanding, we are seeking diligent and self-motivated individuals to join our dynamic team, contributing to our mission to level the digital playing field in the restaurant industry.
As an Incentivio Customer Success Manager, you will play a crucial role in ensuring our customers’ success and satisfaction. We are looking for an individual with experience in the Customer Success function at a Series A>C SaaS company or desire to live the startup life. Experience serving a Mid-Market or Small Enterprise brick & mortar customer base is a plus. The primary role of the CSM is to help clients optimize the use of our platform, identifying opportunities for our brands and proving strategic recommendations to help them grow their business.
We are looking for a collaborative, creative person who is hungry to learn, grow and help restaurants be successful using our software. Technical acumen is key, but experience managing customers with big personalities is a must. This person will be crucial to the success of our restaurant brands and will be instrumental in driving adoption and value of this product, ultimately responsible for understanding our customer’s needs and delivering an excellent experience.
Your focus will be on our client’s loyalty, marketing, and online ordering success by building trust and helping them to utilize our products to meet the individual needs of their brand. The right person for this position will have a good sense of humor, enjoy collaborating regularly with our tight-knit Customer Success team, and takes ownership of their projects and clients very seriously. If you are someone who wants to drive strategy for restaurants and make an impact growing brands while working on a culture focused team, apply today!
Benefits
Health, dental, and vision benefits, with very generous company paid options
Equity in a high growth startup continuing to expand
Fully remote work environment focused on flexibility, with periodic in-person company events
Generous PTO and Parental leave policies that we encourage you to use, plus all federal holidays off
401k, Health Savings Account, Flexible Spending Account, Life Insurance and more!
Requirements
Have 3+ years of experience in a customer success or related role and be adept at managing customer relationships across diverse brands, with a preference for those experienced in technical enterprise products such as Online Ordering, Loyalty, Gift Cards and Marketing.
Technically minded with the desire to learn new systems and engage with product & engineering teams.
Are organized, eager to learn, and enjoy uncovering opportunities to improve efficiency for yourself, your customers, and your team.
Are skilled in employing a consultative approach, with a proven ability to quickly understand and address diverse customer needs.
Bring a proven track record of delivering clear, measurable outcomes for customers.
Exhibit exceptional communication and interpersonal skills, capable of engaging effectively with a wide range of stakeholders.
Demonstrate a strong ability to identify trends and implement data-driven strategies for customer engagement and retention.
Are enthusiastic about innovating in the customer success space, particularly in applying scalable strategies.
Possess a collaborative and adaptive mindset, able to work seamlessly with various teams and thrive in a dynamic, fast-paced environment.
Enjoy doing a wide variety of projects with the ability to be flexible, prioritize effectively and set boundaries with customers.
