Job description
About Us
Intermex Wire Transfer (NASDAQ: IMXI) is a dynamic, fast-paced, and innovative fintech specializing in wire transfer and financial products for underrepresented consumers. Since 1994, we have been a leader in the money transfer industry, connecting thousands of people with their families and communities. With a trusted network of retail locations and convenient online transfer options, we ensure our customers’ money arrives exactly where and when they need it. At Intermex, we help consumers save while caring for what matters most.
Our Training & Development team is seeking a National Sales Trainer who will travel and participate in in-person training and observation sessions, as well conduct ongoing training for new and current employees.
You Will
- Design and implement sales training programs for the Sales team including, but not limited to, onboarding for new sales team members, reinforcing sales strategy and methodology, conveying best practices, improving knowledge repositories, and refining sales engagements through coaching and feedback to sales leaders.
- Travel to new Sales team members’ districts at the time of hire to implement the full new-hire training and onboarding.
- Work closely with Sales leadership to identify ongoing training opportunities for new and current employees. Travel to new and current sales team member districts to perform refresher training.
- Accompany the Sales Team in off-site team visits to participate in observation exercises to prioritize training needs by team, and proactively address gaps in knowledge and content.
- Leverage prior experience training Sales teams to contribute new ideas and expertise to further the goals of the Sales team.
- Reduce ramp-up time for new employees and improve the skills of tenured representatives and leaders.
- Promote consumption of training resources by assessing and improving usability, availability, relevancy, and awareness.
- Employ effective and efficient content delivery methodologies and assess comprehension to maximize the value of training engagements.
- Deliver training content using a variety of media and methods, including, but not limited to, in-person lectures and discussion, behavioral learning and simulations (role-playing), documented instruction, and various e-learning or distance-based options.
- Develop and administer comprehension exercises, monitor and measure participant progress, and serve as a resource for ongoing training inquiries to ensure successful engagement from participants.
- Identify and coordinate product training needs by monitoring upcoming releases and collaborating with other teams including Product, Development, and Release Management.
- Coordinate logistics (agenda, room setup, A/V, catering, presenters, etc.) for training events.
- Responsible for ensuring that all Intermex security, availability, confidentiality and privacy policies and controls are adhered to.
- Participate and help plan/coordinate sales meetings and conferences.
You Have
- Bachelor’s Degree or equivalent experience.
- 7+ years progressive, related experience in a role that demonstrates an ability to develop and deliver training content and work across teams/departments.
- Banking, financial services, or financial technology (FinTech) industry experience strongly preferred.
- The successful candidate will have knowledge of principles and methods of training, and experience teaching and instructing individuals and groups in a professional setting.
- Must be able to plan, organize and direct training programs for employees using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar is required.
- The successful candidate must be able to deliver training modules using a variety of training techniques and must be experienced working with computer-based training software and learning management systems. This position requires a candidate to monitor, evaluate, and record training activities for program effectiveness.
- Self-motivated with a commitment to delivering results that directly impact the global Sales team’s ability to book revenue.
- Must be effective in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and constantly evolving product suite.
- Must possess strong interpersonal skills and a knack for navigating cross-functional teams.
- Demonstrated competency in change management and leading through influence.
- Ability to communicate complex information in an easy-to-understand and retain fashion.
- Must be highly organized & analytical with the ability to eliminate obstacles through creative & adaptive approaches.
- Solid written and verbal communication skills, Bilingual Skills required: English and Spanish
- Must be willing to travel up to 75% of the time.
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Intermex Wire Transfer LLC. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
When accepting employment with Intermex Wire Transfer LLC., you authorize Intermex to conduct a background check as part of the hiring process. This includes a review of your criminal history, education, and employment history. You have the right to receive a copy of the background check report if you request it. This authorization is in accordance with the Fair Credit Reporting Act.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Intermex Wire Transfer LLC. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
