Job description
Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
When you join Arista as part of the Sales Engineering team, you’re not just stepping into a role; you’re becoming part of a team of industry experts and technical leaders. Typically reporting to the Regional Engineering Manager, you’ll be working alongside some of the most skilled field engineers in the industry. Our team prides itself on not just understanding the technology but also the business impact and aligning our solutions with the larger goals of our clients. In collaboration with our Product Management and Software Development teams, you will play a pivotal role in steering product developments, offerings, and strategic direction to best serve our customers and prospects. Supported by the expertise of our world class Arista TAC, cutting-edge proof-of-concept resources, and support of the executive team, you are well-positioned to lead and innovate within the industry.
What You’ll Do
In this role, you will apply technical expertise and operational awareness to manage and prioritize daily support tasks across complex customer environments. Leveraging strong relationships with both customer stakeholders and internal Arista teams, you will lead the resolution of technical issues and escalations, ensuring swift root cause analysis and corrective action. You will also identify opportunities for network optimization, service expansion, and automation, translating operational data into actionable insights that support strategic business initiatives and long-term customer growth.
- Provide advanced post-sales support, collaborating with the customer’s technical and support teams to certify software releases and manage the testing of networking software with complex network configurations.
- Serve as the lead for technical escalations, driving cross-functional coordination with TAC and engineering to ensure rapid resolution and root cause mitigation.
- Act as the “voice of the customer,” gathering technical and operational feedback on product usage and sharing this with internal teams to influence future product roadmaps.
- Build strong trusted relationships with the customer, acting as a trusted advisor and providing guidance on architectural questions and product capabilities.
- Document technical issues, share knowledge with the broader Arista team, and contribute to product quality programs
- Collaborate closely with the customer to manage and prioritize daily operational tasks, ensuring seamless performance and issue resolution. Leverage technical expertise and business insights to identify growth opportunities and drive strategic initiatives.
- Maintain proactive communication and alignment with customer goals to strengthen the partnership and support long-term success
- Partner with customer labs and operations teams to streamline software releases through structured testing, validation, and on-time deployment. Drive cross-functional communication to resolve issues quickly, uphold release quality, and support continuous improvements.
- Act as a key contact for technical issues and escalations. Coordinate with internal teams and subject matter experts to drive swift resolution and implement preventative actions.
- Serve as the customer’s voice by collecting product usage insights and feedback. Share findings with internal teams to shape product strategy and roadmap decisions.
- Work closely with customer technical and support teams to certify software releases, test complex network configurations, and ensure customer support teams can effectively troubleshoot and diagnose issues
- Provide hands-on support and guidance with SD-WAN and core enterprise networking protocols.
- Build strong, trusted relationships with customers
- Document and analyze technical issues, enable customer teams through training and knowledge transfer, and collaborate across Arista to drive product quality improvements.
Qualifications
- 5+ years in a technical, customer-facing role such as Resident Engineer, Network Consulting Engineer, or Advanced Systems Engineer.
- Strong foundation in networking technologies with hands-on experience in SD-WAN; familiarity.
- Familiar with Tier-1 Communication Service Provider (CSP) operations; direct experience with a large service provider is a strong plus.
- Proven track record of managing complex customer relationships and serving as a trusted technical advisor.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
- Skilled in escalation management and issue resolution within fast-paced environments.
- Scripting or automation experience is a plus.
Additional Information
Compensation Information:
The new hire base pay for this role has a salary range of $106,000 to $187,000.
Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.
