Job description
Job Title - No-Code and AI Solutions Engineer
Office Location: Bangalore
About Unifize:
Unifize is a cloud-based platform that helps manufacturing teams collaborate on business processes, such as Quality Management, R&D, and Manufacturing Execution.
We focus on US customers. (Sometimes Canada, UK, and Western Europe.)
Two of the Co-Founders (Ben and Lakshman) have run manufacturing companies in different countries around the world over the past 25 years. We are solving the real-world problems we ourselves experienced with existing software in these environments.
We’re a small team of engineers, designers, sales and customer success folks - who all interact deeply with each other with daily dialogues with customers and founders.
Our revenues are growing at an average of 2x - 3x every single year since inception. Our customers love us (watch at least 3 case studies here)
As an organisation, we strongly believe in evidence-based decisions, transparency, corporate governance, meritocracy, and an open forum for discussion. (Do you understand all these words? We will ask about them in your interview)
We explicitly want to build a team from different backgrounds and with a wide range of interests and experiences, and are committed to building a diverse, gender-balanced organisation.
Hours & Compensation:
- Shift: Regular daytime 9-6 or 10-7… with a few late nights, especially to do customer calls (our customers are in the US)
- You are expected to complete the tasks allotted to you - working hours are less important
- INR 16 Lakh to 24 Lakh (CTC) based on experience and capability. This might stretch to 36 Lakh for exceptional candidates.
Qualifications:
- Software and AI enthusiast. We should see proof of this!
- You are a systems thinker.
- You are fluent in English.
- Basic coding skills are a plus. You will not write code, however, you will be working with engineers, databases, and no-code tools.
- Implementation of an ERP, CRM, QMS, CMMS, PLM (or other enterprise software) is a plus.
- Experience in quality management, manufacturing is a plus.
- Fancy college degrees don’t impress us
More about you:
- Committed to getting things done on time. (Read “Grit” by Angela Duckworth)
- Ambitious. Wants to grow in a startup. Wants to self-improve continuously.
- Be able to work on a flexible schedule.
- Passion, enthusiasm, humour.
- Ability to dive into details to solve problems and offer solutions.
- Love to read and learn more everyday.
- Have opinions and be able to convince others. Also, be able to listen to others and be able to question those opinions.
Job Responsibilities:
- Unifize has built an incredibly flexible no-code platform that can be customized infinitely. Our customers need standardized configurations of the application for every use case we sell. And we add new use cases every month. This includes building workflows, automation scripts, AI agents, PDFs, dashboards, and help docs.
- You will configure the Unifize application using the help of supervisor guidance, research, AI suggestions, competitor benchmarking, customer feedback, and our own best-in-class implementations (We will teach you how. You should enjoy learning.)
- Build PDF templates as per the customer’s requirement
- Create automation specifications and coordinate with engineers to get it done.
- Troubleshooting non-technical issues raised by the team.
- Reporting software defects and following up with the engineering team
- Resolving customers’ questions
- Undertake ad-hoc tasks or projects as required
- Stay updated with product features and new releases
- Attend customer meetings online at night and take copious notes and create tasks for next steps.
Growth Path:
- Unifize will require product managers to refine and own end-to-end responsibility for the best solutions
- A great solutions engineer will have a few growth paths available
Interview tips: We will ask you these questions!
- Research everything about Unifize.
- Understand the role. What makes it hard? What makes it fun? How will you contribute to the organization within the first 30 days, 60 days, 90 days?
- What improvements can you suggest for us? If you have no opinions,we don’t need you.
- When you get an assignment, if it’s too hard for you, please give up and go home. It only gets harder later.
Still interested? Here is more about the role:
We are constantly improving our implementation process and a part of your role will be to help us with this. As the Implementation Executive , you will be responsible for configuring the Unifize applications for the customers, as well as gathering product and process insights about usage from the data and our interactions with the customer. You’ll be expected to respond in lightning-fast time in the Unifize application to any questions or queries, especially in the first crucial days after we onboard a new customer.
You will start by understanding the current end-to-end process and learning about our existing customers. You will be expected to train and figure out how to use Unifize and the other software tools we use - including PDF template builders, and onboarding tools. There will be a learning curve here.
This position will be remote and the hours flexible. You will have regular zoom calls with a Customer Success Manager/s or one of the Co-Founders to go through your scheduled or planned activities and help you through any problems.
We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication, and accountability. We want to encourage our employees to see Unifize as a learning ground.
