Job description
Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop’s website and Google Business Profile.
About The Role
Steer is seeking a dynamic Onboarding Specialist to join our thriving Customer Success team and drive the continued success of our software solutions in the automotive industry. This is a unique opportunity with tremendous growth potential, where you’ll play a key role in shaping the future of automotive software. As a core team member, you’ll have the chance to make a lasting impact on our company’s success and influence the direction of our innovative solutions.
This is an 100% remote position with a $60k annual base salary. Candidates must be based in the US and able to work PST (Pacific Time Zone) hours.
You Will
- Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers.
- Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
- This role will partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship.
- Assist in building processes and assets that enable steer to scale the Customer Success organization
- Proactively identify and mitigate cancellations, seeking assistance internally as needed
- Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers.
- Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption.
You Have
Must Have:
- 1+ years of experience in onboarding where you owned a time target.
- Experienced using HubSpot, Salesforce or a similar CRM tool.
- Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
- Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish.
- Ability to learn new software applications quickly.
- Ability to adapt quickly in a fast-paced, startup environment.
Nice to Have:
- Experience working in the automotive technology industry.
- Experience working at a CRM or SaaS company.
- Experience working at a growing startup.
Interview Process
- Initial Screen - 30min
- Hiring Manager Interview - 60min
- Cross Functional Interview - 45min + Career Journey Interview - 60min
- Reference Checks
We Offer
- 100% remote
- 100% employer-paid medical insurance
- Flexible PTO with 15 days minimum
- Generous Parental Leave
- FSA and HSA
- 401k
- Learning Stipend
- WFH Equipment
- A collaborative, transparent and innovative work culture
- Opportunities for career growth and development
Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
Our hiring process looks beyond just credentials. The school you went to at 18 doesn’t define your potential to thrive and enrich our culture. Even if you don’t meet every requirement, we invite you to apply.
