Job description
About Stadium
Stadium is a global group gifting, swag, rewards and recognition platform. Through Stadium, companies are able to leverage our easy-to-use platform to provide gifts and rewards to groups of 5-10,000. Our unique edge is in being an all-in-one global solution that allows senders to curate specific gifts for their audience or give the power of choice to their recipients.
We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights. As a company, we learn fast, support each other, and focus on continuous quality and improvement for all of our customers. While our business has continually evolved over the years, our purpose has remained constant: to strengthen the bond between companies, their employees, and their customers.
Job Description
As a rapidly growing company, we’re looking for an Onboarding & Training Specialist to join our Customer Experience team. In this role, you’ll guide new customers through every stage of implementation—from account setup to product training—ensuring their business goals are aligned with our platform’s capabilities.
Our Onboarding team plays a critical role in laying the foundation for long-term customer success. The early stages of the customer journey are where trust is built and alignment is established. By delivering a seamless onboarding experience, collecting key insights for future use cases, and executing initial initiatives flawlessly, we help our customers feel confident, excited, and empowered from day one.
We’re passionate about delivering outstanding service, equipping our customers with the knowledge and tools they need to unlock the full value of our platform. Strong relationships built during onboarding drive customer satisfaction, long-term retention, and ultimately, growth for both our customers and Stadium.
As a company, we grow fast, support each other, and are focused on continuous quality and improvement for all of our customers.
Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel.
What You’ll Do With Us
- Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch.
- Serve as the primary point of contact during onboarding, building trust and strong relationships from day one.
- Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases.
- Lead effective and engaging working & training sessions that drive product adoption and user confidence.
- Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience.
- Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders.
- Collect and document key customer information and use cases to support long-term success and account growth.
- Continuously refine onboarding materials and processes based on customer feedback and platform updates.
- Help cultivate excitement and engagement in new customers by highlighting product value and best practices.
- Track onboarding metrics and milestones to ensure timelines and customer goals are met.
What You Bring To Stadium
- Ability to thrive in a dynamic & fast paced environment
- Solutions oriented mindset, a proven problem solver
- Strong customer focus and passion for engaging with customers to help them succeed
- Excellent written and verbal communication skills with attention to detail
- Great listener and keen to understanding customer situations and goals before responding with strategic guidance
- An organized and process oriented approach to managing relationships with customers
- Patient, empathetic and enthusiastic about interacting with all types of customers
- A fun, approachable personality. Easy to get along with but driven and focused.
- Team player and humble attitude
- An eager desire to make a meaningful impact on the ground floor of a growing start up
- English as a first language (additional languages a plus)
- Strategic thinker able to envision and execute long-term goals
- 1-2 years experience in customer-facing or people-oriented roles
What We Offer
- Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole
- Career mobility and opportunities to work across areas of the company
- Remote-first work environment with frequent Zoom company events and chance to make genuine connections
- Competitive salary, generous PTO
Final compensation is based on factors such as the candidate’s skills, qualifications, experience, and location. Compensation will be adjusted based on the cost of living and wages in that country.
Stadium is an equal-opportunity employer. We use E-Verify to confirm the identity and employment eligibility of all new hires. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected]
