Job description
Company Description
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
Job Description
Purpose: The Online Communities Program Specialist is accountable for assisting in the day-to-day operations of The Lingraphica Community programs, which provide daily, virtual support group and conversation group sessions for individuals with communication disorders and their care partners. The primary responsibilities of this position will include building and launching new session events, developing session content, facilitating sessions, engaging with and supporting members as well as facilitators, and supporting future program offerings and expansion. This position is critical for the growth of our online community programs.
Essential Duties & Responsibilities
Create and launch virtual session events for multiple online communities
Monitor and respond to member and facilitator email inquiries
Facilitate regular virtual conversation & support group sessions
Collaborate with the Online Communities Manager to support program initiatives
Represent Lingraphica program offerings with consumers and SLPs
Assist with the planning and execution of content for virtual sessions and other member engagement opportunities
Identify new relationships and nurture existing relationships with communication disorder organizations, universities, and clinicians
Coordinate special virtual events and session offerings throughout our various online communities
Create and launch member and facilitator-specific surveys as well as analyzing data to identify trends
Other Duties & Responsibilities
Cross-team collaboration for day-to-day functions and project development
Assist with various marketing initiatives & campaigns as needed to promote online community offerings
Coordinate with our Digital Marketing Team on social media content creation and the management of our communities’ social media accounts
Other duties as assigned
Qualifications
Knowledge, Skills, and Abilities
Excellent organizational skills and the ability to prioritize tasks, demonstrate proactivity, and workload flexibility
Strong technological skills, including use of Microsoft Office, Canva, and Zoom
Willingness to provide consistent world-class customer service
Strong communication skills, including speaking publicly to a large group
Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo
Education & Experience
Associate’s degree in communication sciences & disorders or a related field, or a combination of education and experience, required
SLPA certification or some clinical experience with adult populations, preferred
Previous engagement or work experience with an aging population and/or the disabled individuals, required
Leading or participating in previous support groups (in-person or virtual), required
Proficiency with HubSpot, Slack, and forums/community platforms, preferred
Social media experience, preferred
Public speaking experience, preferred
Experience using project management tools, preferred
Additional Information
Work Environment & Physical Demands
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.
Travel
Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings is required 2 times per year.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit: www.lingraphica.com!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
