Job description
Harbor is seeking a dedicated Senior Operations Consultant to join our Business Process & Optimization (BP+O) team. In this role, you will play a pivotal role in providing operational support from the onset of sales through the implementation of new clients. The ideal candidate will bridge the gap between sales, project delivery, and client optimization, ensuring that operational goals are met, and processes are smooth throughout the engagement. This role requires someone who can manage complex operational tasks, improve efficiencies, and guide clients through transformational changes. This is a fully remote role that can sit anywhere across the US with little to no travel involved.
Key Responsibilities:
- Assist with clients onboarding by clarifying operational requirements, supporting solution scoping, and ensuring alignment with client needs.
- Conduct assessments of existing client operations to identify areas for improvement and transformation and analyze risks and feasibility for proposed solutions.
- Design and develop client-facing deliverables such as implementation roadmaps, operational playbooks, onboarding materials, and tailored solution documentation.
- Facilitate smooth handovers from sales to delivery teams; manage project kick-offs, support operational process mapping, and guide the first year of new client implementations.
- Guide and manage clients through operational changes, define strategies for process improvements, and develop SOPs to ensure consistency, performance, and quality control.
- Create and customize templates for repeatable deliverables (e.g., project plans, workflow diagrams, SOPs) tailored to each client’s unique environment.
- Develop, review, and refine sales documents such as proposals, presentations, and other client-facing content to ensure alignment with business needs and operational goals.
- Coordinate with cross-functional internal teams to ensure clear task ownership, accountability, and alignment across practice-delivery efforts; lead status meetings and proactively share updates.
- Create and implement education plans for internal teams on new processes to ensure awareness, adoption, and efficient delivery.
- Assist with ongoing project management efforts related to new client implementations, internal initiatives, and ad-hoc client support.
- Conduct regular reviews to assess the effectiveness of implemented solutions and drive continuous improvement.
Education & Experience:
- 5+ years in operations consulting, professional services, project management, or a similar role, with a proven track record in process optimization and client engagement.
- A bachelor’s degree in business administration, Operations Management, or a related field.
- Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint.
- MBA, PMP, Six Sigma, and / or similar certifications are desirable.
Preferred Qualifications:
- Analytical & Technical Expertise: Skilled in data analysis, process mapping, operational decision-making, and process improvements. Strong attention to detail to ensure high-quality deliverables and consistency in client-facing and internal documentation.
- Subject Matter Expertise & Communication: Proven ability to communicate operational strategies, and serve as a subject matter expert, particularly in procurement processes through both written and verbal communication at an executive level.
- Continuous Improvement & Proactivity: Focused on driving continuous improvements, proposing new processes, and staying current on trends.
- Strong Organizational & Critical Thinking Skills: Highly organized, able to manage competing priorities effectively while proactively anticipating challenges and providing creative solutions.
- Self-Motivated & Independent: Able to take initiative with minimal direction and drive projects forward with strong written and verbal communication skills.
- Adaptability & Learning Agility: Ability to quickly adapt to changing client needs, industry trends, and internal processes, with a continuous learning mindset.
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
