Job description
We’re looking for a proactive and curious French-speaking Operations Coordinator to take on key responsibilities aimed at enhancing the safety of both drivers and riders in the French market.
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
As an Operations Coordinator, you will play a key role in shaping the safety of both drivers and riders. You’ll collaborate with a talented team and work closely with cross-functional stakeholders to strengthen the safety of the platform.
Welcoming and onboarding driver partners: You will be the first person they meet, ensuring their training, profile creation, and keeping their documents up to date. You will play a key role in their success from day one. Being a brand ambassador: As their primary point of contact, you will advise our driver partners on best practices to optimize their profitability, thereby contributing to their success and strengthening our brand reputation. Managing relationships with key accounts: You will be the main contact for our key clients, quickly resolving any issues and ensuring impeccable service. Your ability to manage these strategic relationships will be crucial. Collaborating with headquarters: You will actively participate in improving existing processes by sharing your ideas and working closely with the central team to enhance our operations.
You have 1-2 years of previous experience. You are proactive and hands-on, with the ability to execute initiatives effectively and efficiently. You have exceptional organizational and multitasking abilities, with a keen eye for detail. You have strong verbal and written communication skills in both French and English.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
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