Job description
Company Overview
Voted #1 EHR by PC Mag, WRS Health delivers a fully integrated cloud based EMR and practice management solutions to its clients. We bring solutions to physicians by providing constant enhancement of our products and services including EHR, practice management, marketing, patient coordination and billing.
About the Role
WRS Health is seeking a Operations Excellence Manager with a background in Industrial Engineering and a strong passion for operational excellence to lead process improvement initiatives across the organization. This role will be responsible for evaluating and enhancing workflows across multiple internal teams—including HR, Marketing, and Finance—as well as within Operations, with a focus on our Business Process Outsourcing (BPO) services such as Virtual Assistant support, Billing services, and other client-facing support functions.
The ideal candidate is both analytical and collaborative, skilled at identifying inefficiencies, introducing automation and best practices, and partnering cross-functionally to standardize scalable solutions that improve performance, reduce friction, and drive business growth.
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Key Responsibilities
1. Process Mapping & Redesign
Analyze and document current-state workflows across HR, Operations, Marketing, and Finance
Identify pain points, redundancies, and areas for standardization or automation
Design optimized future-state processes to improve quality, speed, and alignment across departments
2. Data-Driven Process Improvement
Define and track operational KPIs relevant to each department (e.g., onboarding turnaround, campaign production time, budget approval cycles)
Use Lean Six Sigma, root cause analysis, and other continuous improvement methodologies to drive measurable gains in efficiency and performance
Deliver actionable insights and process performance reviews using Power BI, Tableau, or Amazon Quicksight
3. Automation & Tool Enablement
Recommend and implement technology solutions to eliminate manual steps and improve handoffs across teams
Support system integrations between CRMs (e.g., HubSpot, Salesforce), finance tools, HR platforms, and marketing automation systems
Ensure automation strategies align with compliance, data security, and business continuity standards
4. SOP Development & Documentation
Build and maintain clear SOPs, process maps, and training documentation for optimized workflows
Standardize documentation practices to ensure continuity and ease of adoption across global and remote teams
5. Cross-Functional Collaboration & Change Management
Partner with stakeholders in HR, Finance, Marketing, and Operations to gather input and drive process ownership
Lead pilot programs to test improvements and collect feedback before broader rollout
Champion a culture of continuous improvement by engaging team leads and reinforcing new practices
Qualifications
Education
- Bachelor’s or Master’s degree in Industrial Engineering, Operations Management, or a related discipline
Experience
3–7 years of experience in process improvement, operations engineering, or business transformation
Hands-on experience supporting shared services teams such as HR, Marketing, Finance, and Operations
Healthcare operations or BPO experience is a plus but not required
Technical Skills
Skilled in process mapping tools (e.g., Lucidchart, Visio, Bizagi)
Advanced proficiency with data analysis and visualization tools (e.g., Excel, Tableau, Power BI, Amazon Quicksight)
Familiarity with CRMs (HubSpot, Salesforce), HR tools, marketing platforms, and finance software
Experience with workflow tools (e.g., Asana, Trello, Monday.com) and RPA tools (e.g., UiPath, Zapier)
Lean Six Sigma Green Belt or higher strongly preferred
Preferred Attributes
Strong cross-functional communication skills with the ability to build trust and consensus
Systems thinker who can break down complex challenges into simple, scalable solutions
Detail-oriented yet adaptable to shifting priorities in a high-growth environment
Committed to fostering an inclusive, improvement-driven team culture
Job type: Full-time / Remote
Hours: Available during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)
