Job description
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
About the Role
We’re looking for a Staff or Senior Product Operations Manager to join our fast-moving, cross-functional group focused on internal systems and automation. This role supports the Deel AI, Workbench, and OPS Connect teams, helping translate strategy into execution by operationalizing workflows, streamlining tooling, and driving scalable automation across Deel.
You’ll work closely with product managers, engineers, operations teams, and cross-functional stakeholders to ensure rollouts are successful, product adoption is strong, and complex internal systems are continuously optimized. You’ll be at the center of some of Deel’s most strategic work—helping us embed AI across our platform, boost operational efficiency, and enable faster decision-making through internal tooling.
This is a high-impact role that requires someone who thrives in complexity, has a passion for systems thinking, and can delegate, align, and lead across a wide and evolving scope.
About the Teams
Deel AI
Deel AI is focused on building intelligent systems that reduce manual work, automate workflows, and embed “AI magic” across our platform. One key mission is to reduce the volume of inbound support tickets by enabling AI agents to automatically resolve queries and deflect work away from humans. The team also leads platform-wide AI integrations to ensure a seamless, intelligent experience for both internal teams and end users.
Workbench
Workbench is Deel’s internal ticketing and process orchestration platform. It provides flexible, customizable infrastructure for teams across the company to manage and scale operations. The team is building the “central brain” of operational efficiency at Deel, and the Product Operations Manager will play a critical role in driving adoption, improving features, and enabling teams to automate repetitive tasks and standardize processes.
OPS Connect
OPS Connect owns the core infrastructure that connects customers with Deel’s support and operations teams—tools such as our internal inbox and assignment manager live here. This team focuses on increasing efficiency across the organization and elevating the customer experience, tightly linked with the AI deflection work being driven by Deel AI.
What You’ll Do
As a Senior Product Operations Manger, you will:
Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
Drive major company launches and global rollouts, ensuring successful product deployments.
Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
Identify root causes of issues and develop effective solutions to address them.
Design and implement complex operational systems and processes to optimize product operations.
Qualifications
Minimum of 5-7 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
Strong multitasking skills with the ability to manage multiple priorities simultaneously.
Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access
At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page .
Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.
Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.
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