Job description
Operations Manager Job Description
Role: AM Operations Manager
THE COMPANY
Teacher absences result in massive amounts of lost learning time for students, particularly in under-resourced schools. Kokua solves this problem by bringing together a growing network of passionate guest teachers who are dedicated to leveraging this time with students. We believe that proximity is power, and one role model can change a life forever.
We are a diverse and mission-driven culture, focused on connecting students with positive influences who create an environment where they feel free to explore possibilities they didn’t even know existed. Join a dynamic, driven team looking to make a lasting impact for future generations.
Kokua began in Chicago in 2011 and has since grown across the country. We were recognized by Forbes in 2016 as an up-and-coming organization making an impact in the field of education, and we have exciting growth plans!
THE POSITION
We are seeking a highly skilled and motivated Operations Manager to join our dynamic team. As the Operations Manager at Kokua Education, you will play a crucial role in overseeing and optimizing our day-to-day operations. Your focus will be on ensuring efficient processes, maintaining high-quality standards, and driving operational excellence across all aspects of the organization. You will collaborate closely with various teams, including Marketing, Talent, Finance, and Human Resources, to streamline operations and deliver exceptional services to our clients. This is a remote opportunity that may require occasional travel.
WHAT YOU DO EACH DAY
Support the Operations Team to ensure we fill 100% of Classrooms in Need
You are directly responsible for the team in charge of placing the right teachers in the right classrooms and ensuring 100% of classrooms and students have a strong teacher for the day. You will utilize Salesforce and Frontline Absence Management to monitor assignments and fill rates. You will use creativity, innovation, and people management skills to maximize Guest Teacher turnout.
Be an Organizational Master
No two days will look the same as an Operations Manager. Each day your to-do-list is made up of new projects, weekly tasks, and ever-changing priorities based on school needs. You should be able to effectively prioritize target outcomes for each day and week and pivot quickly to adapt as needed. Attention to detail is key, as you will be the face of Kokua to our schools and Guest Teachers and responsible for critical data input.
Build Strong Relationships with Schools and Guest Teachers
You will be the main liaison between schools, Guest Teachers, and Kokua. Following Kokua’s customer service standards, you will communicate professionally and warmly with teachers and schools, while keeping calm under pressure. You will build relationships with Guest Teachers to promote tenure and assignment fulfillment, as well as provide classroom support and assistance using your educational background and knowledge. You will engage with school partners to ensure satisfaction and retention and provide top quality service.
Utilize Data to Drive Innovation
You feel comfortable using data to think strategically about how daily tasks and planning connect to high fill rates and Guest Teacher utilization. You are proficient with Excel, Google Sheets, and SalesForce, and gifted in analyzing data to investigate and improve processes and performance. You do not settle for the status quo and when faced with a challenge, you think creatively to find a better way.
Ensure Alignment Across Teams and Functions
You are directly responsible for organizational success by working closely with our Regional and Talent Teams to ensure we are matching the right talent to the right classrooms. You are a team player – professional, solutions-oriented, and follow through on deadlines. You bring a positive energy to the team and inspire those around you through your work and dedication.
WHAT WE OFFER
- $78,000 - 83,000/year salary range
- Competitive benefits
- Generous time off
- Excellent training
- Limitless growth and learning opportunity
WHAT YOU’LL NEED
Operational Strategy - Develop and implement strategic plans to enhance operational efficiency, productivity, and effectiveness. - Identify areas for improvement and drive initiatives to optimize processes, reduce costs, and increase customer satisfaction. - Monitor industry trends and best practices to ensure Kokua Education remains at the forefront of operational excellence.
Process Optimization - Analyze existing workflows and identify opportunities to streamline operations and eliminate inefficiencies. - Implement standardized processes and procedures to ensure consistent delivery of services. - Monitor key performance indicators (KPIs) and metrics to assess process effectiveness and drive continuous improvement.
Team Management and Collaboration - Provide leadership and guidance to a team of operations professionals, fostering a positive and collaborative work environment. - Collaborate cross-functionally with the marketing, finance, talent and human resources teams to ensure seamless operations. - Conduct regular performance evaluations, provide coaching and mentorship, and identify training needs for team members.
External Partner Management - Monitor relationship trends and performance and conduct regular evaluations to maintain high standards of service.
REQUIREMENTS FOR THE ROLE
- Bachelor’s degree preferred
- Ticket-based customer support experience a plus
- 5+ years of management experience, preferably in the education industry
- Experience working with diverse teams and communities
- Kind, resilient and dynamic go-getter with alignment to Kokua’s core values of Mastery, Execution, Community, Empathy, Grit, and Honor
- Exceptional written/verbal communication and people skills
- Strong time-management and prioritization skills 一 including the ability to track details and deadlines of multiple work streams
- Self-motivated with a demonstrated ability to independently accomplish goals
- Work Schedule: 6am to 2pm CST
