Job description
Are you ready to be the powerhouse behind legal precision and CRM transformation?
Join a dynamic, global team where innovation meets compliance. We’re looking for a detail-oriented and highly organised professional to take charge of contract management and CRM system integration across multiple departments. The Contract & CRM Operations Manager will oversee contract lifecycles using a CRM system (Zoho), optimise workflows, manage standard contract templates, and provide guidance to internal stakeholders. If you thrive on structure, love cross-functional collaboration, and can enhance system efficiency, risk mitigation, and compliance—this role is your next big move.
Key Responsibilities
- Lead the end-to-end implementation and optimisation of our CRM system (Zoho).
- Manage the full contract lifecycle— tracking and maintaining contracts across departments.
- Maintain and improve standard contract templates to align with regulatory and legal requirements.
- Monitor critical milestones: contract expirations, renewals, and compliance deadlines.
- Oversee CRM workflows, automations, and reporting to enhance visibility and performance tracking.
- Train and support internal teams on CRM best practices and contract compliance protocols.
Education & Experience Requirements
- Bachelor’s degree in Business, Law, Finance, or a related field ( required).
- 3–5 years of experience in contract management, legal administration, or procurement.
- Prior experience implementing or maintaining a CRM system ( Zoho or similar CRM system).
- Familiarity with contract law, risk management, and compliance frameworks.
Knowledge, Skills & Abilities
Strong understanding of contractual principles and regulatory requirements.
Proven success in CRM system deployment and user adoption strategies.
Exceptional attention to detail and documentation management.
Analytical thinker with a talent for identifying workflow inefficiencies and risk areas.
Skilled in stakeholder engagement, cross-functional communication, and internal training.
Able to juggle multiple priorities in a fast-paced, global environment.
Guidelines for Hybrid/Home Office :
- Located in Cape Town, South Africa
- Please note you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Who We Are
Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Net-worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we do
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
